Jun Hao Chan Email & Phone Number

Singapore

- In charge of running day-to-day operations with my team- Leading and providing guidance to the junior IT support and executives in my team and making key operational decisions- Perform hardware and software inventory management and logistics movement (IT Operations / HQ) for all outlets across Singapore- Provides LI-III support by diagnosing and resolving issues escalated from IT helpdesk – in-house and vendor-based software- Maintain and administer computer system and related computing environments including systems software, applications software, hardware and configurations (Office 365 Administrator, Active Directory, Network Devices, Software and Mobile Devices Support, CCTV configuration- Perform timely updates and upgrades to organisation-wide IT equipment and software- Work with the engineering, infrastructure team and third-party vendors to implement technological enhancements to existing processes- Evaluate and recommend new technologies to improve current IT Operations- Assist in IT disaster recovery activities- Liaising and negotiating with vendors for quotations and providing recommendations- Perform timely updates and upgrades to organisation-wide IT equipment and software- Manage project priorities, deadlines, and deliverables within negotiated timeframes- Updating IT policies, reports, and documentation to ensure organisational continuity

Singapore

- Worked in WOG Environment- Provided asset management, system upgrades and tech refresh for VVIP- Provided IT support, including procedural documentation and relevant reports- Dealt with hardware and application support issues and queries- Used diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware, software- Used tools and methodologies to load, copy and customise operating system configurations for deployment- Responsible for tracking hardware and software inventory - Familiarise end users with the usage of basic software, hardware and peripheral device operation - Worked with vendor support contacts to resolve technical issues within the desktop environment- Installed, upgraded, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment- Escalated issues and involve experts wherever required in order to resolve issues within timeframe and any other authorised desktop applications & Microsoft or related security patches/policies- Performed general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

Singapore

- Involved in co-testing of the UAT environment- Managed and ensured consistent service across different open projects- Managed Active Directory for the team- Installed and configured computer hardware operating systems and applications- Troubleshooted, diagnosed, resolved hardware, software and network issues

- Preparation of Vehicle- Ensure safety by driving safely- Professionally trained for swift and effective emergency response while ensuring safety for all my team members

- Involved in FTP testing in the UAT environment- Part of the Core team in providing on-site IT support- Provided front-end and back-end support for users- Worked in CISCO’s command line interface - Assisted with on-site data statistics on products- Assisted with the preparation of user acceptance test

− Monitored inventory− In charge of the order and restock bar inventory− Ensured clean glasses, bar equipments and working areas are properly stationed− Responded promptly to requests from customers in polite and professional manner

− Prepared checks and processed customer payments− Prepared drinks in accordance with standard recipes− Arranged glasses and bottles into attractive and functional displays− Complied with all health, safety and hygiene standards and policies

Bachelor Of Information Technology

Diploma, Information Technology

O Level Certification

Activities and Societies: Vice Captain of Pioneer Secondary School's Badminton Team