Jun Ilagan Email & Phone Number

Valenzuela, Ncr, Ph

Quezon City

Responsibilities: · Responsible for managing Philippine operations. · Deliver tactical and strategic planning to ensure the necessary infrastructure required to support growth and efficiency goals of the relevant business units. · Ensure the proper identification and implementation of appropriate operational metrics and incentives for use in monitoring, measuring and rewarding performance, efficiency and effectiveness in operations · Conduct regularly scheduled audits to ensure compliance to prevailing performance measurements and rules. · Work closely with the business units to evaluate current service requirements including customer service level agreement criteria and internal metrics for availability, performance and other service attributes. · Utilize proven project management techniques to ensure the effective implementation. · Manage and control the operating expenses of Philippine Operations. · Responsible for smart resource planning that engages the `right people with the right skill sets and at the right time'. · Responsible for performance management and adherence to company Compliance, local regulatory, legal and industry guidelines. · Implementation of robust, consistent and relevant operations Key Performance Indicators (KPIs) at the individual, team and department/business unit levels in conjunction with the country/business units.

• Responsible for managing all IT services and hardware in Global facility. • Proactively working with the business to provide cost effective, innovative IT solutions to address business/process bottlenecks. • Responsible for the provision of IT services to defined SLA’s. • Responsible for staff development, coaching and mentoring under the direction of the CEO. • Responsible for the cost effective management of all location IT services including budget preparation and control. • Enforce corporate IT policies and procedures at the location level. • To actively participate at a peer level within the IT management team. • To act as the interface between the business and IT at a location level. • To proactively work with the business and IT to address areas of process inefficiency and waste. • Responsible for active participation in local and regional IT projects and rollouts.

• Responsible for managing all IT services and hardware in Philippines facility. • Proactively working with the business to provide cost effective, innovative IT solutions to address business/process bottlenecks. • Responsible for the provision of IT services to defined SLA’s. • Responsible for staff development, coaching and mentoring under the direction of the CTO. • Responsible for the cost effective management of all location IT services including budget preparation and control. • Enforce corporate IT policies and procedures at the location level. • To actively participate at a peer level within the IT management team. • To act as the interface between the business and IT at a location level. • To proactively work with the business and IT to address areas of process inefficiency and waste. • Responsible for active participation in local and regional IT projects and rollouts.

provides offshore accounts receivable management services. Riscuityprovides 1st party and 3rd party collections services for credit grantors and debt buyers and outsourcing services forcorporations with large accounts receivable departments.Responsibilities: · Oversee all company network/telecommunication systems and support. Ensure that company is migrated toward technology offerings that will generate higher efficiency, enhanced reporting and tracking capabilities, and substantial ROI (Return on Investment). · Interact regularly with executive team and individual department heads to ensure that company's operational priorities are aligned with total company direction. · Oversees system analysis and applications programming projects, networks, hardware and purchased software; sets priorities and timelines to ensure that systems meet users' requirements. · Select, train and motivate staff; provide for staff professional development; and work with employees to correct deficiencies; implement discipline and termination procedures. · Plan, schedule, supervise and review the work of consultants, analysts, programmers and network/computer/telecommunication support staff. · Prepare the annual budget for Information Technology section. · Analyze the efficiency of all computer systems and propose enhancements.

link2support.com) is a world-class technical solutions provider and contact center thatdelivers voice, email and tech chat support as well as other value added services. Link2Support is the sole contact centerfor LINKSYS products lines.Responsibilities: · Provides report to the General Manager regarding all the activities/issues of MIS department. · Plan, schedule, supervise and review the work of consultants, network/system engineers, telecom engineers, analysts, programmers and computer support staff. · Provide hands-on technical leadership on Windows, UNIX/Linux, and Mac based servers. · Manages all data centre operations and hardware maintenance activities related to servers, storage and backup · Develop and execute project plans · Oversee all company network/telecommunication systems and support. Ensure that company is migrated toward technology offerings that will generate higher efficiency, enhanced reporting and tracking capabilities, and substantial ROI (Return on Investment). · Assist in developing annual budget and capital expenditure recommendations. · Act as liaison for all IT vendors.

The Group's principal activities are to deliver content manufacturingand extensible markup language related digital asset services. These services are provided to online informationproviders and companies in the telecommunications, technology, healthcare, defense and internet commerce sectors.

• In charge of 2nd shift department operation with any issues regarding system, network and voice infrastructure.• Provide the system manager a summary of events and issues for the shift. • Proper turn-over of unresolved and pending issues to next shift.• Plans and implements system security policy, to include firewalls, host and client access, file permissions, and user accounts. • Managing, monitoring and maintaining approximately 100 servers and network devices that are used by production and corporate back office.• Manage and maintain corporate email server using cc:Mail and Exchange 5.5.• Researches, evaluates purchases, installs, configures, and troubleshoots all hardware, peripherals, and equipment necessary to meet integrated systems objectives. • Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.

the management company, provides unified and strategic direction to therest of the group, which is led by Splash Corporation, the personal care company that carries the core businesses ofexfoliants and skin whiteners.Resume of

From being one of the pioneer ISPs when the Internet boom hit the Philippines in1996, SKY Internet today is an industry leader in terms of customer base and network capacity.Responsibilities: · Act as a supervisor of the team when the supervisor is not available. · Main contact person in troubleshooting MAC workstation and Windows NT server/ workstation. · Telephone and Email support for internet connectivity. · Provide Technical support on corporate client thru phone inquiry or on-site. · Provide quality support with a high degree of customer service, technical expertise, and timeliness.

Microcircuits Corporation is recognized as one of today's most preeminent computer firms offering cost-effective andneed-based information technology solutions.Responsibilities: · Install and configure Novell Netware Server and client connectivity. · Install and configure IBM Compatible Computers / Compaq Products based on client's requirements. · Responding to pre- and post-sales technical requests. · Provide Technical assistance to the client thru phone or on-site.

Education record

Bachelor Of Science, Computer Engineering