• Capturing product enhancements, and proactively engaging with various stakeholders to design and implement change that is beneficial to clients• Developing, maintaining, and delivering effective application testing plans to ensure quality of all production release and changes• Assist in management of all technical Incidents to ensure their prompt resolution, including analyzing root cause, developing fixes and ensure accurate and timely information is disseminated to relevant stakeholders• Develop documentation to support organization's project delivery and ongoing maintenance of implemented applications