Jun Naranjo Email & Phone Number

Newark, California, United States

Fenton, Missouri, United States

* Company services over 35,000 retail establishments throughout North America. I am their technician for the San Francisco Bay Area.* Provide a wide range of IT/POS services, troubleshooting and support. Clients include: Panera Bread, Denny's, PF Chang's, Jack-In-The-Box, California Pizza Kitchen, Little Caesar's Pizza, Taco Bell, Jamba Juice, Landry's restaurants and others.* Managed company van stocked with parts to close service calls on first visit. Completed a variety of 700+ service calls and received a 100% satisfaction rate in WorkMarket app.* POS software and hardware include: POS Terminals, Receipt Printers, Kitchen Printers, Network & IP Printers, Kitchen Display System (KDS), Order Confirmation System (OCS), Scanners, Verifone PIN Pads, Cash Drawers, Bump Bars, Routers, Switches, Hubs, Access Point, LRS Table Tracker, Self-Ordering Kiosk System, Drive-thru System, Back Office PC, Server and Printers, Reimaging and Installation.* A trained and courteous professional with extensive break-fix knowledgebase and excellent customer service skills.

Fremont, California, United States

* Desktop, Server, Cluster system assembly ranging from Workstation platforms to Enterprise level and from component level.* Supermicro, Dell PowerEdge Servers 1U, 2U, 3U, 4U & 5U rack mount servers & tower servers barebone assembly including BIOS, RAID, BMC/IPMI, iDRAC and firmware configuration and update.* Solid understanding and experience in PXE servers, OS ISOs, image creation and deployments using variety of tools and utilities.* Quality control (running CPU, memory & graphics card benchmarks and burn-in tests).

Union City, California, United States

* Responsible for providing technical support to end users and the overall technical performance and maintenance of the company’s software and hardware assets, and LAN operation. Ensuring the business is maximizing investments in existing technology.* Maintenance and support of VMware vSphere Hypervisor, ESXi, vCenter, virtual machines, various desktop applications, UPS WorldShip software, Sage BusinessWorks ERP.* Technical support for the company's eBay and Amazon online store and daily inventory uploads.* Computer parts harvesting, product research and parts creation for ERP system.

Newark, California, United States

* Performs technical support via remote computer access, phone and email to resolve client's and/or merchant's issues relating to point of sale (POS) products in a call center environment. Provides software installation, configuration and training on POS functionality. Troubleshoot POS, payment gateways and various credit card processing applications.* Some of the software/tools used to support customers: CRM - Salesforce; Remote Access - LogMeIn, TeamViewer; Productivity - Google Suite; Payment Gateways - FirstData, Chase Paymentech, XCharge; Project Collaboration - Confluence; BusinessView and etc.* Attended trainings and complete online assessments to maintain a thorough knowledge of all processes, procedures and information that affect/impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.* Worked independently in a fast paced environment and adhere to deadlines even when under pressure. Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.* Advanced troubleshooting skills with the ability to explain technical information to non-technical customers. Strong interpersonal and customer relationship skills.

United States

* During this time, I was under H4 visa status and required sponsorship to work. While attending Ohlone College, I took on freelance IT work to gain supplemental experience.* Completed Certificate of Achievement in Technical Support Specialist and Certificate of Accomplishment in Network Technician coursework at Ohlone College.* Filed for permanent resident (green card) status and was approved in 2015.

Oakland, California, United States

* Perform disconnect and reconnect services for IT workstation equipment including Monitors, PCs, and USB peripherals.* Inventory IT workstations with proprietary inventory application for relocations, deployments, or decomms.* Deploy new workstations and related IT equipment and help assist in helpdesk support for connectivity issues.* Can-do attitude and a team player. Worked with a team in a fast-paced work environments to meet clients’ deadline and customer satisfaction.

Philippines

* Responsible for the company's network functionality and connectivity. Maintain network servers, applications support, office systems, email systems, database systems, internet access, workstations, switches, hubs, modem, router and network printers.* Provide backup and disaster recovery planning and execution for network servers and applications. Maintain virus protection and firewalls. Administer user accounts and licensing. Define network policies and procedures.* Managed and maintained Windows NT Primary Domain Controller and Backup Domain Controller, two RedHat Linux Servers, Reuters, Associated Press (AP) and Agence France-Presse (AFP) news servers and satellite dishes and workstations.* Patch network cables to switches and maintain cabling in network cabinets. Racking and stacking of network devices. Layer 1 troubleshooting.* Create and maintain technical documentation as it relates to network configuration, network mapping, processes, and services for the IT knowledge base.* Performs technology needs analysis. Rolls out hardware and software to ensure optimal deployment of resources. Plans, implements, and supports the network and computing infrastructure plan.

Philippines

* Support the IBM mainframe environment including assisting in scheduling production jobs. Monitor and execute batch processing using line commands, menus, and GUI interfaces. Perform file system restores. Execute backups and scheduling tasks. * Ensured proper operating procedures are followed while handling console instruction, queries, error messages and machine malfunctions.* Verify proper operating condition and specifications for printers, display stations, and other peripheral equipment.* Ran daily, weekly & monthly tape backups and responsible for tape library functions including pulling and hanging tapes for production.

Philippines

* Complete desktop PC assembly to specification. Test, troubleshoot and diagnose PC hardware issues.* Examines device to diagnose the problem. Tests device performance and functionality of key features. * Provides quality repairs utilizing only the necessary parts needed to bring the unit to good working condition.* Documented equipment and maintained an accurate database of equipment repairs.* Cleans device using cleaning materials and work aids.* Stress/torture testing and benchmarking of assembled PC.

Certificate Of Achievement In Technical Support Specialist

Certificate Of Accomplishment In Network Technician

Bachelor'S Degree, Computer Science

Associate'S Degree, Computer Programming

Undergraduate Degree, Civil Engineering

High School Diploma