• Develop and implement strategic logistics plans, including inventory management, transportation, and distribution, to meet company goals and customer demands.• Lead a team of logistics professionals in planning, coordinating, and executing supply chain operations to ensure on-time delivery and cost efficiency.• Negotiate favorable contracts with transportation providers, resulting in a reduction in freight costs.

• Monitor day-to-day aspects of bookings, shipping, tracking, tracing and billing for export ocean shipments to meet customer needs.• Prepare needed documents for customs clearance, Ocean/house bill of lading, AES/SI filing, packing list and commercial invoice.• Customer service skills including the ability to recognize the needs of clients along with problem solving.• Self-motivated with the ability to handle multiple, competing priorities, meet deadlines, manage risk, and deal with problems.

• Localized and reviewed various projects including an online payment system, websites, product tutorials and user guides, blockchain white paper, metaverse, social games, and mobile applications.• Translated all company documents, including contracts, terms of service, privacy policies, and marketing materials into Korean.• Served as primary day-to-day contact for the Product and Service groups, Core development teams including QA, Translation Vendors, and Country Managers.• Selected and managed Translation Vendors, assigned projects to external vendors/translators, and monitored projects to meet the deadline, quality, and budget requirements.• Provided quality and exceptional service on time, reliable and conscientious.

• Collaborated across lines of business to resolve issues, improve efficiency, and foster clear communication channels.• Interacted with top clients, and provided information relating to products, inquiries, and other concerns.• Negotiated pricing and purchasing of goods/ supplies with international clients, corporate franchises, and vendors.• Translated and localized current Marketing materials for the company website and affiliate platforms.

• Provided exceptional customer service via telephone or online including data entry of customer interaction.• Measured, monitored, reported on customer satisfaction and vendor performance.• Worked closely with developers to solve problems and handle customer concerns.• Verified and reviewed legal documents in relation to customer accounts.• Assisted in the translation and localization of current Marketing materials for thecompany website and affiliate platforms.

• Reviewed/Verified mortgage documents such as a Note, Security Instrument, Assignment, Title Insurance Policy, Power of Attorney, and Loan Modification.• Worked with loan officers, attorneys, and managements to ensure the accuracy of the documents.• Answered questions and advised customers regarding loans and transactions.• Managed documents and contracts to ensure the storage and distribution of the filesare legally compliant.