Jun Yang Email & Phone Number

Palo Alto, Ca, Us

Palo Alto, California, Us

Guided IT Customer Success and Support team in support of Broadcom Software Group. I drive stakeholder alignment, solutions, prototyping, and execution of large business transformation programs• Delivered a scalable and cost-effective customer success and support technology platform that enabled timely and seamless onboarding of CA/Symantec customers and reduced IT cost significantly• Spearheaded Digital Hub program to deliver innovative IT capabilities that empowered customer success and sales teams to drive product adoption and accelerated the transition to portfolio licensing model. • Diminished software fulfillment time from days to minutes and allowed customer success managers to focus on strategic initiatives rather than tactical work by building a customer self-service portal and an automating SaaS provisioning and telemetry collection. • Empowered customer success and sales teams by implementing standardized process, providing critical insights to drive product adoption and optimize revenue with a robust Customer Adoption portal. • Streamlined software publishing process and optimized customer download experience by creating a comprehensive Software Release Management Tool.

San Jose, California, Us

In my second position at CA, I led the IT delivery team of 45 engineers supporting 1,000+ global customer success and support staff members. Responsible for all IT systems and processes, including IT portfolio, innovation, and application delivery• Championed cross-functional engagement in producing solid and scalable solutions by igniting and fostering technical solutions to support business initiatives and ensure stakeholder buy-in. Guest speaker at Zuora Subscribed 2018 Event • Transformed IT team from “order taker” into strategic partner by prioritizing staff coaching and leadership.• Increased renewal yield through collaborating with business organizations, innovating Customer Engagement and Orchestration Engine, running on Gainsight and Service Cloud; leading customers along a proven path to success.• Enhanced the sustainment of Knowledge Base articles by 50% through driving transformation to knowledge-centered support and customer self-service and designing and deploying highly integrated Salesforce Knowledge.

San Jose, California, Us

As I dove into my first executive role, I built and led a talented enterprise architecture team to streamline mission-critical business transformation and modernization from legacy applications to cutting-edge tech stack across marketing, sales, and customer support. Cross-functionally, I drove end-state architecture and roadmapping. Additionally, I oversaw senior executive stakeholder buy-in and vendor relations, and designed system architectures.Mentored solution architects. • Defined CA omnichannel B2B eCommerce strategy and designed Digital Try and Buy framework that enabled company-wide evolution to Subscription Business and aligned cross-functional teams for a seamless user experience by integrating ca.com, marketing automation, Salesforce CRM, and CA products with innovative digital capabilities for lead assignment, automated fulfillment, and product telemetry.• Reduced IT costs, increased renewal yield and net promoter score through prioritizing proactive, customer-centric, self-service support, and designing a best-in-class Customer Success and Support technology stack built around Salesforce service cloud, AWS, and Gainsight.

Houston, Texas, Us

Led the transformation and redesign for HP.com by serving as the liaison between technology vendors and business partners. Influenced change by offering technology solutions to business partners and identifying key product enhancements to vendors. • Praised as “main architect” by VP of HP Online by swiftly building up HP business domain knowledge and deep understanding of e-commerce technology vendor, Intershop.• Designed and delivered complete user experience redesign to optimize online shopping experience by executively partnering with Intershop and enabling flexibility of marketing team across campaigns, catalog, pricing, and content changes.

Round Rock, Texas, Us

Served as the Lead Architect on the Channel Partners Portal program that received a spot on CIO Magazine’s Top 100 Technology Innovation Award list for its cutting-edge global support of Dell’s partners in 180 countries and 29 languages with Salesforce PRM and Microsoft SharePoint CMS.Empowered sales team with cohesive, customizable view of entire sales lifecycle as Lead Architect of global sales portal, SalesCentral.

Round Rock, Texas, Us

As I advanced from Developer to Architect, I kept solving bigger and bigger problems, moving from technical issues to more complex business transformation obstacles. As another one of my career highlights was taking technical leadership to build Dell's Global e-commerce platform.The Global E-commerce and Order Management system consisted of a dynamic, scalable suite of B2B and B2C e-commerce solutions that rolled out Dell’s direct sales model across 60+ countries and offered disparate transactional capabilities appropriate from consumers to commercial customers

Round Rock, Texas, Us

As a Developer of Dell.com, where I excelled at technical problem solving and helped to pioneer Web Service architecture. One of my first major achievements was resolving a shipping and tax problem related to one of the first free-shipping campaigns, which enabled a 60% sales boost.

Master Of Science (Ms), Computer Science

Phd Candidate, Physics

Master Of Science (Ms), Physics

Bachelor Of Science (Bs), Physics