Jun Yang Email and Phone Number
Jun Yang work email
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Jun Yang personal email
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Jun Yang phone numbers
As a driven and strategic IT leader specializing in application architecture and enterprise solution delivery, I have 20+ years of IT experience with 10 years of recognized success in leading solution architects and global agile teams to deliver transformational programs in Fortune 100 global technology companies. My expertise includes:• Leading cloud and digital transformation• Solution architect and global agile team leadership• Solution architecture design • Application modernization• Marketing, sales, and customer success & support business processes and technologies • Technology innovation in Salesforce, e-Commerce, and large-scale customer-facing portalsFurthermore, I bring steadfast passion, swift knowledge of business, trusted advisement in design solutions, innovative methodologies to provide technology solutions, and the ability to lead teams through seamless execution. In my current position at Broadcom, I effectively lead strategic IT teams to build customer success and support platforms from ground up, enabling Broadcom’s charge into the software business with the successful acquisition of CA/Symantec; resulting in significant cost savings and seamless customer experience. First as the chief architect, then later as the IT lead, I spearheaded the modernization of CA customer success and support technology stack resulting in a 46 point increase in customer NPS score and IT cost savings.Additionally, I built the solution architecture team, established CA's omni-channel B2B e-Commerce technology strategy, and delivered the technology platform to enable CA’s growth toward subscription business model.At the lead architect of hp.com, I led the online marketing and merchandising optimization of hp.com by rebuilding e-commerce platformAt Dell, starting as a developer then senior architect, I helped build the globally scalable e-commerce platform of dell.com to power business growth
Vmware
View- Website:
- vmware.com
- Employees:
- 10
- Company phone:
- 310203080170
- Company email:
- info@immidio.com
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Director Of It, Application Engineering - Customer Success And SupportVmware Jan 2022 - PresentPalo Alto, Ca, Us
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Head Of It Global Customer Success And SupportBroadcom Inc. Jan 2019 - Jan 2022Palo Alto, California, UsGuided IT Customer Success and Support team in support of Broadcom Software Group. I drive stakeholder alignment, solutions, prototyping, and execution of large business transformation programs• Delivered a scalable and cost-effective customer success and support technology platform that enabled timely and seamless onboarding of CA/Symantec customers and reduced IT cost significantly• Spearheaded Digital Hub program to deliver innovative IT capabilities that empowered customer success and sales teams to drive product adoption and accelerated the transition to portfolio licensing model. • Diminished software fulfillment time from days to minutes and allowed customer success managers to focus on strategic initiatives rather than tactical work by building a customer self-service portal and an automating SaaS provisioning and telemetry collection. • Empowered customer success and sales teams by implementing standardized process, providing critical insights to drive product adoption and optimize revenue with a robust Customer Adoption portal. • Streamlined software publishing process and optimized customer download experience by creating a comprehensive Software Release Management Tool. -
Head Of It Global Customer Success And SupportCa Technologies Jan 2017 - Jan 2019San Jose, California, UsIn my second position at CA, I led the IT delivery team of 45 engineers supporting 1,000+ global customer success and support staff members. Responsible for all IT systems and processes, including IT portfolio, innovation, and application delivery• Championed cross-functional engagement in producing solid and scalable solutions by igniting and fostering technical solutions to support business initiatives and ensure stakeholder buy-in. Guest speaker at Zuora Subscribed 2018 Event • Transformed IT team from “order taker” into strategic partner by prioritizing staff coaching and leadership.• Increased renewal yield through collaborating with business organizations, innovating Customer Engagement and Orchestration Engine, running on Gainsight and Service Cloud; leading customers along a proven path to success.• Enhanced the sustainment of Knowledge Base articles by 50% through driving transformation to knowledge-centered support and customer self-service and designing and deploying highly integrated Salesforce Knowledge. -
Head Of Business Solution ArchitectureCa Technologies Apr 2012 - Jan 2017San Jose, California, UsAs I dove into my first executive role, I built and led a talented enterprise architecture team to streamline mission-critical business transformation and modernization from legacy applications to cutting-edge tech stack across marketing, sales, and customer support. Cross-functionally, I drove end-state architecture and roadmapping. Additionally, I oversaw senior executive stakeholder buy-in and vendor relations, and designed system architectures.Mentored solution architects. • Defined CA omnichannel B2B eCommerce strategy and designed Digital Try and Buy framework that enabled company-wide evolution to Subscription Business and aligned cross-functional teams for a seamless user experience by integrating ca.com, marketing automation, Salesforce CRM, and CA products with innovative digital capabilities for lead assignment, automated fulfillment, and product telemetry.• Reduced IT costs, increased renewal yield and net promoter score through prioritizing proactive, customer-centric, self-service support, and designing a best-in-class Customer Success and Support technology stack built around Salesforce service cloud, AWS, and Gainsight.
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Senior Enterprise ArchitectHewlett-Packard Nov 2010 - Apr 2012Houston, Texas, UsLed the transformation and redesign for HP.com by serving as the liaison between technology vendors and business partners. Influenced change by offering technology solutions to business partners and identifying key product enhancements to vendors. • Praised as “main architect” by VP of HP Online by swiftly building up HP business domain knowledge and deep understanding of e-commerce technology vendor, Intershop.• Designed and delivered complete user experience redesign to optimize online shopping experience by executively partnering with Intershop and enabling flexibility of marketing team across campaigns, catalog, pricing, and content changes. -
Senior Enterprise ArchitectDell Apr 2006 - Nov 2010Round Rock, Texas, UsServed as the Lead Architect on the Channel Partners Portal program that received a spot on CIO Magazine’s Top 100 Technology Innovation Award list for its cutting-edge global support of Dell’s partners in 180 countries and 29 languages with Salesforce PRM and Microsoft SharePoint CMS.Empowered sales team with cohesive, customizable view of entire sales lifecycle as Lead Architect of global sales portal, SalesCentral. -
Senior ArchitectDell Sep 2001 - Apr 2007Round Rock, Texas, UsAs I advanced from Developer to Architect, I kept solving bigger and bigger problems, moving from technical issues to more complex business transformation obstacles. As another one of my career highlights was taking technical leadership to build Dell's Global e-commerce platform.The Global E-commerce and Order Management system consisted of a dynamic, scalable suite of B2B and B2C e-commerce solutions that rolled out Dell’s direct sales model across 60+ countries and offered disparate transactional capabilities appropriate from consumers to commercial customers
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Senior DeveloperDell Sep 1999 - Jul 2001Round Rock, Texas, UsAs a Developer of Dell.com, where I excelled at technical problem solving and helped to pioneer Web Service architecture. One of my first major achievements was resolving a shipping and tax problem related to one of the first free-shipping campaigns, which enabled a 60% sales boost.
Jun Yang Skills
Jun Yang Education Details
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Wayne State UniversityComputer Science -
Michigan State UniversityPhysics
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Tsinghua UniversityPhysics
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Tsinghua UniversityPhysics
Frequently Asked Questions about Jun Yang
What company does Jun Yang work for?
Jun Yang works for Vmware
What is Jun Yang's role at the current company?
Jun Yang's current role is Help enterprise automate customer experience with technology solutions..
What is Jun Yang's email address?
Jun Yang's email address is jun.yang@ca.com
What is Jun Yang's direct phone number?
Jun Yang's direct phone number is +1 631-342*****
What schools did Jun Yang attend?
Jun Yang attended Wayne State University, Michigan State University, Tsinghua University, Tsinghua University.
What skills is Jun Yang known for?
Jun Yang has skills like Solution Architecture, Enterprise Architecture, E Commerce, Enterprise Software, Cloud Computing, Sdlc, Management, Agile Methodologies, Soa, Architecture, Integration, It Strategy.
Who are Jun Yang's colleagues?
Jun Yang's colleagues are Eric Liang, Venkat Gollapinni, Arjan Wind, Siddhant Kumar, Takashi Yamaguchi, Dave Ayerst, Danny Stettler.
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