Jun Zhang Email & Phone Number

Australia

As a Technical Support Engineer at Salesforce, I play a key role in organizing and executing large-scale, complex Tableau-related projects. I work closely with customers to ensure smooth project delivery and drive efficiency through expert planning, resource allocation, and troubleshooting.Key responsibilities and areas of expertise:Guiding customers through the entire project lifecycle, ensuring successful Tableau system implementations and transitions.Planning and designing systems before they go online, to ensure smooth integration and minimal disruptions.Allocating resources effectively to meet project timelines and deliverables, optimizing team performance.Managing hardware and software adjustments, ensuring key systems are updated and fully optimized for performance.Providing hands-on troubleshooting and resolving technical challenges quickly to maintain system integrity and uptime.I’m passionate about using data and technology to solve complex challenges and deliver exceptional results for both customers and teams. Always eager to learn and grow in the ever-evolving tech landscape, I strive to contribute to transformative business solutions.

Sydney, New South Wales, Australia

• Collaborate with the UNSW DataSoc Team to actively engage in organizing and attending technology conferences, both in-person and online.• Deliver comprehensive explanations and analysis of contemporary technology trends during presentations and discussions.• Dedicate time and effort to mentoring and guiding the younger generation, assisting them in their Industry Project –business analytics, databases data architecture and data analytics.• Design and develop Python code in Google colab to generate interactive Dashboard and diagram to support the team data analytics.• Explain source code to team in order to help them understand data analytics’ mechanism

Sydney, New South Wales, Australia

Research and analyse online education system infrastructure and applications;Develop the core system software and applications required by MGS;Develop the system and implementation plans, organize and implement system design,coding and unit testing;Continuously maintain, upgrade, and optimize the system developed for the best usageof teachers, students and other stakeholders:Maintain, backup and manage the information technology files and data that are relevantto the system:Provide technical support, training and consultation to any staff who is related to thesystem

Technical Support and Optimization Specialist (1998 – 2006):• Spearheaded the upgrade, optimization, and transformation of the department's application systems, ensuring timely delivery and high-quality technical support.• Provided 24/7 technical support for enterprise-scale applications, including POS and ATM systems, resolving system incidents promptly and efficiently.• Managed ongoing application server maintenance, monitoring, and emergency response, ensuring uninterrupted system performance.Project Leadership and Strategic Planning (2006 – 2013):• Developed and executed annual development plans for core production system application software projects, aligning with business requirements and driving innovation.• Provided expertise to business departments, offering technical analysis and recommendations for new initiatives and solutions.• Led research and development efforts for application systems at secondary branches, enhancing operational efficiency and minimizing downtime.Integration and Disaster Recovery Specialist (2014 – 2021):• Orchestrated the integration of existing applications and systems, overseeing upgrades to front-end applications, back-end databases, and middleware.• Designed and implemented Disaster Recovery Drill schemes, mitigating risks through detailed scenario planning and active participation in drills.• Evaluated and assessed external service providers to ensure quality and reliability of services.

Information Technology Management and Strategic Advisory (Throughout these roles):• Managed information science and technology archives, including change requests, user guides, and software assets, maintaining comprehensive knowledge bases.• Provided expert technical advice and operational reports based on performance and fault analysis, driving continuous improvement across business systems.Key Achievements:• Successfully upgraded and optimized multiple application systems, resulting in improved performance and operational efficiency.• Led the implementation of Disaster Recovery Drills, enhancing system resilience and minimizing downtime risks.• Played a pivotal role in integrating disparate systems and technologies, facilitating seamless operations across departments.