Responsible for capturing business processes, ensuring that company's policies and procedures comply with UK industry regulations, as well as identifying opportunities for improvement.Create and Maintain process maps, flowcharts to facilitate process analysis.

*Oversee the company operations with 300 employees*Prepare, and evaluate report ( performance report, payroll ,attrition , attendance etc) *Measure SLA's and tracking systems to operational improvement.*Evaluate staff/ team competencies. Assist in developing the baseline for KPI.*Work closely with the compliance . Initiate disciplinary measures in accordance with the Company Code of Conduct and Performance Improvement Plan.*Coordinate with IT*Assist in Trainings and… Show more *Oversee the company operations with 300 employees*Prepare, and evaluate report ( performance report, payroll ,attrition , attendance etc) *Measure SLA's and tracking systems to operational improvement.*Evaluate staff/ team competencies. Assist in developing the baseline for KPI.*Work closely with the compliance . Initiate disciplinary measures in accordance with the Company Code of Conduct and Performance Improvement Plan.*Coordinate with IT*Assist in Trainings and meetings for team leads and SMECLIENT RELATIONSHIP*Participate in onboarding and kick-off meeting.*Resolve complex client /Operations issues *Suggest strategies on how to best manage to outsource staff Show less

Managing Planful Lead Generation Tele Marketing Teamand Account Development Representative

Clinical Department

- Facilitate engagement activities, team building and rewards program. - Driving continues improvement thru Process improvement project. Ensure that the team members are achieving their KPIs daily. -Checks the team’s Quality Assurance error rate, Operational Service level, Productivity, and Customer Satisfaction Survey.-Ensure that the team adheres strictly to standard operating procedures in the conduct of business.-Schedule weekly meeting with the… Show more - Facilitate engagement activities, team building and rewards program. - Driving continues improvement thru Process improvement project. Ensure that the team members are achieving their KPIs daily. -Checks the team’s Quality Assurance error rate, Operational Service level, Productivity, and Customer Satisfaction Survey.-Ensure that the team adheres strictly to standard operating procedures in the conduct of business.-Schedule weekly meeting with the team and/or other departments.-Conduct root cause analysis and provides solutions to improve customer service. -Escalate immediately unresolved customer issues.-Cascade and train the team all relevant processes or policies and procedures, product updates and the likes that are related to Order Processing.-Request for the team’s work tools-Escalate issue or concern (process or system) that affects the operations. -training new agents with the processes-mentoring, motivating, employees-helping human resources in doing final interview with the applicants. Show less

Marketing specialist, handle inventory system, liason officer