 Manage and oversee all aspects of valet parking operations and staff.  Responsible for annual budgeting and performance of location’s portfolio Partaking in site visits with marketing team to provide the operations suggestions. Handling pre-opening of locations setup Builds relationships with existing clients while working on expanding location portfolio Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentation(s) Responsible for interviewing, hiring and development training. Handling the team size of 300+ staffs Ensure compliance of company and client policies and procedures are followed by all ground staffs Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various accounting-based reports Coxswaining Events Meeting with Management Leading regular team huddles with ground staff Interacting with clients and organizing the events Partaking in client meetings to review about the regular operations Evaluation of staff performance based on the client feedback Deployment of extra manpower for various events as per client requirements Marketing and expansion of business Resolving Accident & Incident issues in location Training the staff about customer service, valet parking management system and how to handle the busy operation / accidents & incidents. Handling reports like preliminary site visit report, daily summary reports, accident / incident report, events report, incentive reports & monthly performance reports etc.

• Plan and coordinate administrative procedures and systems • Monitor costs and expenses to assist in budget preparation• Supervise daily administrative operations• Resolve potential issues with patients• Stay up-to-date with healthcare regulations, Solid understanding of healthcare procedures and regulations ( HAAD, JAWDA, FANAR, OSHAD )• Ensure patients' safety, enforce rules and policies.• Responsible for the administration, direction and coordination of the Center to assigned departmental activities for the purpose of attaining customer satisfaction and the objectives set forth by the Management.• Consult with physicians, and medical staff for developing, establishing and implementing operational plans, policies

Liaise, on a daily basis with the respective client / manager of the Pound and meet their operational needs efficiently and professionally. Monitor staff performance, and provide them with assistance and training on operational methodsTo be flexible - carry out any other duties as and when required by the management Liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner. Deal with customer complaints and enquiries Assist in providing an effective customer care policy Compile duty rosters and daily records of shift allocations Administer and oversee all routines and duties of the contract office Produce vehicle condition and / or reconciliation reportsInvestigate differences between pound and street location condition reportsThe production and storage of all documentation required to operate the contract Use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out Completion of incident, health & safety and accident reportsUndertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service Ensure all reconciliation reports are to required standard Ensure any cash / payments are stored in a secure area

Deliver an excellent, quality of service by assisting the Operation Manager in ensuring the client account within the Contact Centre is fully operational and resourced with the appropriate skills and experienceLead a multi-disciplined team to ensure that the highest levels of customer service are maintained at all times, whilst achieving set performance levels within budget.Serve as the program expert for Customer Service deliveryManage escalated customer problems to an appropriate solution quickly and efficiently.Supervise and support CSR’s, answering questions relating to the Program. Handle telephone calls, queues and administration duties during times of heavy queues or backlogs.Ensure teamwork and open communication lines with Management, other internal teams and client to achieve Program objectives.Ensuring the team follow standard support procedures and strive to deliver excellent customer service.Maintaining a standard operating rhythm with the team: 1-2-1s, team meetings, regular performance appraisal.Responsible to groom the team to improve the business and the product knowledge continuously.Maintain day to day team operations in terms of process, knowledge, escalation matrices and procedures. Act as an escalation point on process related matters and maintain documentation and generation of reports.Responsible for effective resource planning and ensure equal allocation of work and responsibilities with in the team.Identify and execute process improvements. Assist in the training and motivation of new CSR’s and mentor trainees during the training program. Assist in ensuring all program training materials are up to date.Perform silent monitoring of CSR’s on a regular basis. This will include sharing feedback, documenting performance improvement objectives and reviewing outcomes with the Operations ManagerResponsible for system issues being brought to the attention of IT Administrator, and monitor progress