My role involves managing the PnL and ensuring the profitability of globally recognized food and beverage concepts for top restaurant brands in Oman with a annual revenue of 16 Million USD$. • ILLY CAFFE offers an exquisite café experience with exclusive food and beverage options. • CHULHA is a modern Indian food concept that serves traditional recipes with exceptional taste in stylish surroundings. • NEW YORK FRIES, a state-of-the-art Canadian concept, serves freshly cut fries and hot dogs. • MANDARIN, is a Chinese fine dining restaurant that offers exotic dishes at value-for-money charges.I chair discussions with senior management to develop both short-term and long-term strategies to ensure the business success of our group. I work on financial, marketing, and all other business-related aspects, including acquisitions. I have been instrumental in opening various new locations from 2015 to 2023. I am accountable for representing the company's interests in local co-op and executing national and co-op promotions effectively, I oversee tie-ups with corporates, individuals, and organizations to promote restaurants for events and programs.My job involves outlining new policies, implementing process improvements and working on continuous improvements on all business processes and systems, and ensuring compliance with all restaurants' brand standards and statutory strategies. I also provide guidance and mentorship to operations managers/area managers and store leadership teams on essential store systems that directly contribute to maintaining high brand standards.As part of my role, I demonstrate and reinforce leadership qualities and personnel standards that are crucial to gaining the commitment of Baristas, Store Managers, Operations Managers/Area Managers, and all regional staff. I also support the HR department in recruiting and training operations managers/area managers based on the profit centre's necessities and goals.

As the head of Sun City Ventures in Bahrain, which is a part of the AYF (Abdulla Yousif Fakhro) Group, I was responsible for overseeing operations at 24 locations, which generated an estimated annual revenue of 9.8 million Bahraini Dinars. In this role, I led operations at five Vapiano restaurants that serve casual Italian cuisine across Bahrain, Saudi Arabia, and Kuwait, managed seven Gloria Jean's Coffees in Bahrain, oversaw six Zayt Zaytoon restaurants that offer premium Lebanese cuisine, managed two The Yellow Chilli restaurants that serve delicious Indian cuisine, and supervised four catering locations.

I was in charge of managing operations and ensuring brand standardization for 121 franchise stores located in four different countries, which contributed to annual revenue of approximately 17 million Bahraini Dinars. In this role, I imparted coffee training to help Costa become the preferred coffee shop chain for customers. I also ensured compliance with all manuals, the Costa Resource Centre, and training materials. To continuously improve the business, I performed Costa Check evaluations, gauged the results, and identified areas for improvement

I successfully reorganized operations to boost sales, footfall, profitability, and growth. To achieve this, I established a strong framework for the alignment of all actions and activities performed by departmental personnel, including Business Development, HR, Projects, and Accounts. I also collaborated with the real estate head to identify and select new sites, ensuring that every location met the business's high standards.Furthermore, I prepared comprehensive budgets and quarterly business plans (QBPs), taking into account revenue projections, comp sales, and cost of sales (including menu mix and cost reduction strategies). To ensure that our efforts were paying off, I relied on key performance indicators such as mystery shopper results and Global Restaurant Operations Improvement processes (GROIP).