As a Project Manager, I am responsible for the day to day management of the projects, I have been put in charge of. In my role I have to manage each project in all it's structure from, finance, quality, resources, risk, schedule, and scope. I work on specific projects with precise outcomes, staying within the allocated budget, and completing within the specified time limit. The average task usually include of the following:Planning the work which needs to be undertaken, when and who will undertake this task. Making sure the task is completed to a high standard, within the time frame. Investigating which risks could arise during a particular project and managing these risks. Keeping the moral high within the team involved within the project. Managing the project to run on time and within the budget allocated. Dealing with changes to the project as and when they are necessary. Making sure the project delivers the expected outcomes and benefits as agreed.

Maintaining accurate records while ensuring strict data and client records confidentiality. Collect, collate and report routine data and information. Investigating a customers complaint so I can come up with a fair outcome for both the customer and the business. Communicating with customers by sending letters. over the phone and by email, to come to a resolution for the customers complaint. Managing my workload to close complaints efficiently, while maintaining targets. Using programmes like Microsoft Excel, to make tables, to help me keep track of my workload, with information regarding the customers complaint, the start date/deadline, means for contact (calls, letters or emails), contact dates, the work done till next contact.

Working with the DWP Universal Credit help line, to help claimants with their needs, so they can receive their payments in full and on time. Maintaining accurate records while ensuring strict data and client records confidentiality. Collect, collate and report routine data and information. Communicating with claimants over the phone, transferring the call to the correct person and conferencing calls. Sending emails to claimants case managers with correct details of the claimants needs and what needs to be done to rectify the problem.

Maintaining accurate records while ensuring strict data and client records confidentiality. Collect, collate and report routine data and information. Concentrating on customers to deliver profitability, communicating with clients over the phone, by email and in person. Working closely with the management team and providing exceptional customer service.