Junaid Baig Email & Phone Number

Karāchi, Sindh, Pakistan

o Visits the market daily to conduct spot checks/retail audits on stock availabilityo Start managing the franchise on daily basis ensuring visibility of daily reports shared by the Area Manager while carrying out strong franchise follow upo Ensures Retail & Distribution network development - by engaging Franchise staff & DOo Focuses on Enablers; BVS Activation; EVC (Agent to Agent serving); Market Float management (2.3 days); DO service levels (daily basis 50%); Recharge (Jazz Load… Show more o Visits the market daily to conduct spot checks/retail audits on stock availabilityo Start managing the franchise on daily basis ensuring visibility of daily reports shared by the Area Manager while carrying out strong franchise follow upo Ensures Retail & Distribution network development - by engaging Franchise staff & DOo Focuses on Enablers; BVS Activation; EVC (Agent to Agent serving); Market Float management (2.3 days); DO service levels (daily basis 50%); Recharge (Jazz Load & Scratch cards) Non-Performers to be less than 5% (ensure DO follows up with non performing retailer); Follow up with DO to ensure minimum balance Retailers are less than 5%o Along with the Enablers focus on achieving Target KPIs: Recharge; Gross Ads (pre & postpaid); JazzCash (DR, Cash-In & M-Wallet); MBB (Data Devices); Active Retail Base (EVC; BVS Devices; & JazzCash Retail Base) Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numberso Focuses on optimal utilization of Trade Marketingo Focuses on channel foot print expansion and improvement in KPIs (minimum balance, retailer servicing for JazzCash and Voice)o Works on Territory Integrity & Infringement Controlo Achieved YTD Performance Award by CCO Jazzo Achieved TOP TSS Award By CCO Jazzo Achieved Quarter Performance Award by RSH Jazz Show less

Karāchi, Sindh, Pakistan

Looking after four franchises of MBU.Works closely with the franchisee staff to understand the franchise dynamics for improved stakeholder managementImprove customer experience management at the franchise level by creating a roadmap for franchise team development and system improvement.Handle all type of customer services at franchises.Solve queries at franchises for franchise staff and for the customers who are visiting franchises.Arrange training for all franchise staff &… Show more Looking after four franchises of MBU.Works closely with the franchisee staff to understand the franchise dynamics for improved stakeholder managementImprove customer experience management at the franchise level by creating a roadmap for franchise team development and system improvement.Handle all type of customer services at franchises.Solve queries at franchises for franchise staff and for the customers who are visiting franchises.Arrange training for all franchise staff & develop training programs for franchise excellence.Maintain good ambiance at franchises to ensure improved customer experience.Ensure extra counters at respective franchises for handling customers at peak hours.Improve franchise team outlook for an overall conducive environmentCoordinate with Manager Franchise Servicing for system improvement and proactive resolution of queries through standardization.Audit the customer journey at franchise to simplify and streamline the process for improved customer satisfactionManage franchise and Customer channel by motivating and counselling the concerned stakeholders in line with the profitability model Show less

Hyderabad, Sindh, Pakistan

o Responsible to provide daily, weekly & monthly performance Report of South Experience Centers.o Responsible to achieve monthly Postpaid, Prepaid, MNP, Handset and WiFi device Sales Targets.o Handle operational activities over customer care service & sale counters.o Manage walk-in customers according to the assigned counter or assigned role.o Updated on all current policies, procedures, promotions, products and up sell value added services offered by the… Show more o Responsible to provide daily, weekly & monthly performance Report of South Experience Centers.o Responsible to achieve monthly Postpaid, Prepaid, MNP, Handset and WiFi device Sales Targets.o Handle operational activities over customer care service & sale counters.o Manage walk-in customers according to the assigned counter or assigned role.o Updated on all current policies, procedures, promotions, products and up sell value added services offered by the company.o Take ownership and ensure timely resolution of customer complaints.o Coordinate and follow-up with multiple stake holders for issue resolution.o Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company.o Provide feedback to supervisors on important issues/problems sites by the customers to ensure customer retention.o Perform responsibilities on rotational as assigned by the Manager Commercial Experience.o Worked as a Team Coordinator and also worked as Manager’s Coordinator, Team Leader and as an acting Business Center Manager in absence of Manager.o Achieved Three Times Best Performance Quarter Award By Director Customer Services.o Achieved Silent Warrior Award By President & C.E.O Of Jazz In Annual Award Ceremony.o Achieved two times nationwide VAS up selling reward.o Reporting to Business Centre Manager. Show less

Hyderabad

Promoted to Regional Franchise Coordinator and looking after the regional reporting and backend issues of sales and service channels of South II-IV region that is entire Sindh and partially Punjab, except Karachi. Channels include 3 Business Centers, 62 Franchises, 1000+ Retail outlets and a team of 06 Zonal Customer Care Managers. Maintaining year to date analysis report (Zone Wise) of Franchise Support. Customer satisfaction survey, RAM, Bi- Monthly Quiz, Mystery Shopping.Regional POC… Show more Promoted to Regional Franchise Coordinator and looking after the regional reporting and backend issues of sales and service channels of South II-IV region that is entire Sindh and partially Punjab, except Karachi. Channels include 3 Business Centers, 62 Franchises, 1000+ Retail outlets and a team of 06 Zonal Customer Care Managers. Maintaining year to date analysis report (Zone Wise) of Franchise Support. Customer satisfaction survey, RAM, Bi- Monthly Quiz, Mystery Shopping.Regional POC of Biometric process, Siebel installation, Trouble shooting & Device installation.Monitor and coordinate with CC PMO regarding network related issues for the region and compilation of Network Testing survey report.Ensure appropriate number of SIMs at all Franchises of the Region.Coordinate with other departments (Sale and Support Centers etc) for follow-ups.Analyze performance evaluation of all Franchises of the Region and guiding ZCCMs on improvement needs.Coordination with QAST/ZCCMs for required training material for franchise CCRs and arranging need best training sessions where required.Ensure that the performance trend of Franchises of the Region remains positive while keeping an eye on all evaluation parameters.Responsible to provide daily, weekly & monthly performance updates of ZCCMs, Franchise, Retailers and Business Centers to Regional Manager.Responsible to provide backup to ZCCMs in such a way that FC handles workload of the ZCCM who is unavailable (On leave) and provide support to ZCCMs during visits.Conduct Franchise visits Reporting to Regional Manager Operations. Show less

Kotri, Sindh, Pakistan

•To enhance the in house sales of VAS, Easy Paisa, Pre & Post both.•To look after the activities of CRO’s and trained them with a good product knowledge, franchise web activities and frequently launched promos of Telenor Pakistan .•To ensure the quick solution of customer’s problems and queries at franchise level resources and with the coordination of I.T and Customer Relation Department on email or by phone. •To make sure the atmosphere of franchise neat and clean and behaviors of… Show more •To enhance the in house sales of VAS, Easy Paisa, Pre & Post both.•To look after the activities of CRO’s and trained them with a good product knowledge, franchise web activities and frequently launched promos of Telenor Pakistan .•To ensure the quick solution of customer’s problems and queries at franchise level resources and with the coordination of I.T and Customer Relation Department on email or by phone. •To make sure the atmosphere of franchise neat and clean and behaviors of franchise staff customer friendly for a standard level of customer services.•To briefly provide the accurate product knowledge and time to time launched Promos to customers.•To ensure the proper documentation of customer services activities as per company & PTA rules and regulations. Show less

Hyderabad, Sindh, Pakistan

•To enhance the product knowledge and update about any new service and products for InstaSales.•Coordination with twenty InstaSales of south except Quetta & Karachi for their all type of queries just like web issues, internet accounts, activations, badly scratch cards, payment postings, wrong bill payments, wrong charging in pre & post both customers, new numbers orders, prepaid balance drop cases in coordination with finance & CAP etc.•Responsible to take complaints through CMS, fax… Show more •To enhance the product knowledge and update about any new service and products for InstaSales.•Coordination with twenty InstaSales of south except Quetta & Karachi for their all type of queries just like web issues, internet accounts, activations, badly scratch cards, payment postings, wrong bill payments, wrong charging in pre & post both customers, new numbers orders, prepaid balance drop cases in coordination with finance & CAP etc.•Responsible to take complaints through CMS, fax and letters etc.•Responsible for handling walk in customer.•To recover the outstanding amount to postpaid customer through calls.•To generate a revenue by calling dead postpaid & prepaid customers to activate their numbers.•To prepare a sales & variance report on daily basis and connections pricing report on weekly basis to report Territory Manager & ASM’s of south.•Missing data updates.•Routine testing. Show less

Hyderabad

•To maintain the books of accounts.•To maintain the cash and credit parties ledger.•To maintain the monthly sales and income statement.•To enhance the in house sales of Sims, Scratch cards, Mobile sets etc.•To operate the Franchise web and to check the company’s email on daily bases.•To visit the market to reduce the credit to free lancers and in last four months responsible to increase the sales of franchise in the market.•In the meantime, I was also looking after the… Show more •To maintain the books of accounts.•To maintain the cash and credit parties ledger.•To maintain the monthly sales and income statement.•To enhance the in house sales of Sims, Scratch cards, Mobile sets etc.•To operate the Franchise web and to check the company’s email on daily bases.•To visit the market to reduce the credit to free lancers and in last four months responsible to increase the sales of franchise in the market.•In the meantime, I was also looking after the matters of United Mobile Franchise same as Paktel Franchise, which was the property of Paktel’s Franchise owner.•Grooming & Training of CCRs of both Franchises. Show less

Bachelor Of Commerce (Bcom), Accounting, Second Class

Completed Master Of Commerce in Second Class

Mcom, Commerce, Second Class

M Com

Inter Science, Pre-Engineering, C Grade

Completed Inter in Pre-Engineering with Grade C

Matric Science, Science, B Grade

Completed Matric in Grade B Participated in various functions, Debates, Competitions etc Got Best Student of the Year Prize