• Respond to complaints on IT help desk.• Create backup and recovery policy.• Front end application, system, network support.• Follow up with other IT teams for back end issues effecting end user functionality.• Software installations and PC maintenance. • Windows Installation & Repairing & Installation Microsoft Products.• Support Networks & maintenance LAN, Wireless LAN.• Working on IP Phones Settings, I-Pad, Switches, DSL, LAN & Wireless LAN.

• Working with customers/employees to identify computer problems and advising on the solution.• Logging and keeping records of customer/employee queries.• Updating self-help documents so customers/employees can try to fix problems.• Working with field engineers to visit customers/employees if the problem is more serious.• Testing and fixing faulty equipment.

Network monitoring through Solarwind ORION of 75 branches WAN connectivity of Burj Bank Head Office and Branches. Provide up to L2 support for all branches remotely and visit if needed. Coordination with Service Providers in case of link failure or new link deployments of WAN connectivity in Branches or Head Office. Provide remote support for IP Phones in all branches Monitoring of all ATMs and servers through EWIDT (Euronet Monitoring Tool) and provide L1 support.Projects 1:Configuring and Installation Solarwind Network Monitoring SystemImprove operational efficiency with out-of-the-box monitoring, dashboards, alerting and reporting in a single pane of glass for end-to-end network visibility, Monitor business critical application performance and ensure optimal network utilization and bandwidth usage

• Working with customers/employees to identify computer problems and advising on the solution.• Logging and keeping records of customer/employee queries.• Updating self-help documents so customers/employees can try to fix problems.• Working with field engineers to visit customers/employees if the problem is more serious.• Testing and fixing faulty equipment.