Setup a team of IT Developer’s to create a MRU (Medical Rule Engine) to Digitalize the insurance claim management systemEstablishing detailed project and metrics, work plans, schedules, resource plans, and status reports & coordinating with other relevant departments such as finance, Marketing, legal & sales.Working Very actively with the team and make sure to deliver the whole project on timely basis as well as within the assign budgetPresent formal presentations and executive summaries to senior management to provide recommendations and status updates

* Managing 3 different projects for the group, creating timelines for the work, making strategies, Business Forecasting & Allocating budgets for the projects.* Manage forecast process including monthly/quarterlyupdates and annual plans*Sole responsible for setup Marketing, Software Development, Support & operation team in Dubai Explaining the idea to the development team and assigning tasks, monitoring reports and progress of all projects*Establishing detailed project metrics and working closely with other departments (Finance, Legal & Sales)*Making presentations of the projects, Meeting with potential investors and clients for the company*Preparation of completion of the budget including capacity planning and related investment planning*Setup of organization chart including respective job descriptions with clearly defined responsibilities*Representing the company at different tech events in Dubai and working closely with MENA Fintech*Present the company projects in multiple events worldwide which were done in ITALY, the UK, Switzerland, Baku & Malta*Communicated progress and roadblocks to stakeholders, including executive management, and made recommendations to remove roadblocks leading to on-time and on-budget delivery of projects

- Providing a complete financial solution for the clients in terms of investments & Deposits - Assist new investors to open new company and bank accounts in UAE- Working on different Banking Instruments (SBLC, SBLG, BG & BD) and help the customer to Monetize them through a legal and authenticated channels

- Acquisition of new NTB customers for Liability Products- Primary focusing on Foreign Exchange, Investment Products, Complete Trade facilities, Insurance & Structured Products for the customers- Responsible for achieving productivity targets for CASA numbers & Value Deepening the existing customers relationships through cross selling Retain & upgrade banking/liability relationship- Regular Branch visits/support in sourcing asset business for Infrastructure Segment customers in its vicinity- Manage and track the leads from retail branches for Infrastructure Finance- Monitor and review the daily activity of the team and maintain call reports and MIS - Pro-actively work on ways to enhance the customer service experience

-Handling total portfolio of around AED 210 MM in which customer having annual turnover up to 50 MM including top 50 customers having turnover more than 100 MM.-Was Located in Jebel Ali Branch and was sourcing new Business in Jebel Ali as well as in all the other Emirates -Maintaining a portfolio of around +300 Corporate Accounts -Primary focusing on Foreign Exchange, Margin Trading, SBL, and complete Trade facilities for the customers-Resolving multiple customer’s issues on timely basis by coordinating with various departments & Branches -Increasing the liabilities of the account up to 6% every month-Regular Customer visits for my top clients to build up the rapport and assist them to fasten the processes and VIP treatment for their banking request-Assist the compliance department for anti-money laundering concerns and follow necessary guidelines to ensure the customer’s business transactions are in line with the banks policy -Setting up meetings with new clients in order to bring new business and revenue for the bank

- Working in almost 15 different markets of the Caribbean - Performing Sales via two mediums i.e. Phone and Emails- Have also been working as a Trainer for New and Existing Associates- Managing a team of 10-12 sales persons in the similar market- Coordinating with our Shipment Department for the units to be deployed on time- Preparing and managing reports on Daily and Weekly basis to cater the performance of the employees- Researching on untapped markets in order to create an influx of sales for the betterment of the Company

>16 Months working Experience with TRG (The Resource Group) as a Customer Support Executive of Norway Based Company Name TELENOR >Providing 24/7 Customer Support Services to the Telenor Mobile based users all over Pakistan >Handling different queries of customers coming through our Help Line >Giving Online solutions to the Customers via telephonic conversation and with the help of messages >Handled irate customers and provided them solutions with some benefits as a token of appreciation >Advertising new Promotions to the Customers coming through our IVR (Integrated Voice Recording) >Have been a Top Performer for almost 4 months in a row and having the maximum number of best calls in lieu of quality and quantity basis >Managing the Quality and Quantity of calls for best performance results >Always maintained the AHT (Average Handling Time) for all the calls that were attended on a daily basis >Converting Sales Leads out of the Inbound calls and have received awards and rewards for the said