Currently Working with Concentrix Daksh as a Manager Quality for the International account.Worked with I Energizer from 29th Dec’2020 as a Deputy Manager Quality. Over there, associated with Dream 11, PayTM, Delta, Nykaa.Worked with Competent Synergies Pvt.LTD from 14th May’2018 as Training & Quality AM for the IndiaMARTLEAP process till 10th Dec’2020

Currently associated with International based business and responsible for 4 Geo’s in India to operate the smooth functioning of Quality (Chandigarh, Noida, Gurgaon & Vizag)Current business has various LOBs like Document Verification, Facial, Email LOB, CRF, POA, Trial & it is my responsibility to be on top among the Vendor Score Card for the effectiveness metricsCreating the effective RCA, Roadmaps if any metric is not trending in an appropriate thresholdResponsibility of maintaining the Compliance standards and perform the hygiene checks in place and updation along with revisiting the FMEAI had managed the Quality of 3 Processes while I was working with I Energizer viz, PayTM, PayTM Bank, Nykaa Fashion & moreover handling the Training domain of Dream 11 process as well.Conducted External Quality standards and training strategies for IndiaMARTLEAP Process and responsible for Preparing Training/Quality Reviews Monthly, Quarterly and Annually (Internal & External).Discussing Key roles with QA's and Trainer'-s and helping them to organize the work to achieve the same.Taking care of the Leadership Training.For achieving the best scores, responsible for Audit Rebuttal Activity with Clients.Preparing and Conducting PKT in every week for Associates and in every month for Support Staff.Call Calibration.Super Audits of AM's Audits, discussing accuracy and variation.Responsible for preparing Training Module and content updating.Responsible for Managing the Interviews for LEAP process.Audit the calls during the OJT period.Screening them based on Trainable/ Non trainableResponsible for the fast-paced training on the basis of TNI and its efficacy.Taking care of the NHT Batches.