Junaid Dilawar Email & Phone Number

Over 12 years of extensive experience in HR Management, Accounts management, Sales/ Customer service. Accomplished and seasoned operations management with an exemplaryrecord of leading large, complex, fast-paced projects and programs. Recognized and well respected in leading and managing a highly visible projects in a politically charged atmosphere, while controlling costs and maintaining tight schedules.

Listed skills include Management, Training, Customer Satisfaction, Analysis, and 14 others.

• Sales/ Manager,

  Maximum Deals Auto Outlet

  Apr 2004 - Present - Manassas Park, Va

  Making a professional impression on visitors, callers and customers. Recording andanalyzing data from customer complaints to identify recurring problems and limit repeat complaints. Scheduling and coordinate appointments.Giving feedback to upper management on the efficiency of the customer service processes and system. Meeting and greeting visitors to the company in a warm, respectful and courteous manner at all times. Providing a safe environment for customers who visit the showroom. Using… Show more Making a professional impression on visitors, callers and customers. Recording andanalyzing data from customer complaints to identify recurring problems and limit repeat complaints. Scheduling and coordinate appointments.Giving feedback to upper management on the efficiency of the customer service processes and system. Meeting and greeting visitors to the company in a warm, respectful and courteous manner at all times. Providing a safe environment for customers who visit the showroom. Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time. Giving product, pricing and delivery information to customers. Writing reports analyzing the customer service that the company provides. Issuing refunds or compensation to customers. preparing financial statements, business plans, commentaries and budgets for management or client reports.regularly undertaking audits, involving the examination of the organization's accounts, analyzing risk, inspecting the organization's current practices, investigating any financial irregularities and recommending improvements.reviewing and adapting new and existing financial systems and controls. implementing new financial and budgetary systems or policies when needed.producing and analyzing annual and monthly accounts.providing regular financial reports as and when they are needed.managing expenditure, credit, payroll and investments.creating financial plans and forecasts.liaising with clients (individuals or businesses) or non-financial members of staff, providing financial information and advice. Show less

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  Midtown University

  3.78