Technology Manager, Network Services

Network Voice Subject Matter Expert - AWS Solutions Architect Associate, CCNP – Collaboration, CCDA & CCNA certifiedSenior Architect in the design of IP telephony/IP Communications networks with expertise in solution structure, assessment, analysis, and design of large-scale Unified communicationsExtensive experience in Networking Engineering, Unified Communication SystemsLead the effort of migrating on prem PBX solution to Cloud PBX solution across all layers from Vendor selection to POC to actual Implementation.RingCentral deployment & Audiocodes implementation. Call flows & IVR.Well versed with Agile methodologies – Jira Scrum board and Kanban boardLead the effort of migration Trader phone system to Cloud 9Leading the effort to migrate on prem PBX system to a Cloud solutionProven ability to lead teams, manage projects, develop strategic plans, analyze systems, respond to RFP’s, negotiate vendor contracts and oversee technology budgets.Recognized for ability to rapidly troubleshoot and resolve complex technical problems.Track record for delivering quality systems with improved availability, redundancy and performanceHelp Sales team understand the fitment between requirements captured and deliverables suggested in proposal, as per the client’s requirements, understanding the competition. Prepare & deliver technical presentations that explain products or services to customers and prospective customers.Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large-scale data center heterogeneous environmentsMigrated Voice Infrastructure from Physical (MCS Platform) to Virtual (V-Block 720’s)Designed and deployed SIP infrastructure across the Data centers and migrated 50+ Remote sites to SIP resulting in savings of over 2 million Dollars Annually for the client.Extensive experience in Cisco Unified Communication Managers,Unity connection, IM&P.Experience with Trader Phones/Turrets.

British Telecom (BT) has outsourced the IPT project to Wipro for the UK, US and APAC region customers.Roles and Responsibilities:Determine and Resolve Call Manager and Unity related faults within the SLA period and also perform IPT Change Requests. Cisco UC500 – VOIP (Level 1 and 2 support)Diagnosis of the incident being reported on UC500 / CCME through remote access and dialogue with customer.Determine & resolve general CiscoUC500 system problems, configuration issues & manage change request logged for configuration change.Provide support to provision engineers and Complete a basic commissioning test on new installationsProviding detail analysis report including faulty equipment replacement and diagnosis outputs to field engineer & technical support group to assist them in resolving the incident.Manage escalation of the cases where SLA has been not met with the respective team managers following the escalation matrixUpdate customer on the progress of faults, wherever required.Update Incident management system with the incident progress and close resolve ticket on Remedy.

Worked in IBM India Private Limited as an IPT Analyst .Cisco VoIP Support and Management, maintaining 15 sites all across the Globe. Working with the Cisco Call Manager Version 4.1 & Unity Active Assistant 4.x.Good Understanding of UC500; Remote Management of Cisco Call Manager & Cisco Unity 4.x using Citrix .Change Management using Manage Now Tool.Installation and Removal of IP Phones in CCM.Installing & Configuring the Sidecar extensions for IP Phones in CCM.Installation & Configuration of IP Communicator (Soft phones)Changing Ownerships for Users in CCM.Call Forward Settings to Unity and other personalized extensions in CCM.Personalizing the IP Phone Display options & Ring Settings in CCMUser creation & deletion in CCM Configuring Voice Mail Profiles using Active Directory and Cisco Unity.