Identify new business opportunities to achieve sales targets and company goals.Support the retention of existing business and pursue leads to expand the current client portfolio.Manage effectively the sales process through prospect development, proposal, presentation and closing negotiations to achieve company goals.Identify opportunities for campaigns, services, and distribution channels to bring incremental sales.Build capability on business analysis and client presentation skills via coaching and training for the immediate team and extended stakeholders.Develop systems and processes to track or record activity on accounts and help to close deals to meet sales targets.

Identify sales opportunities in (UK, USA, Canada and Australia) through analyzing client by making outbound calls, Emails, attending incoming calls, handling EMS tasks, and upselling to existing clients.Handle queries, support, customer service and situation requiring technical assistance effectively.Project Management for an online business which includes defining time frame and project scope as per specified designed architecture.The lead account manager for existing and new clients of the Graphic and Website Design/Development industry based in North America, UK and Australia.Account Management for key accounts ensuring 100% satisfaction, addressing all complaints and concerns on timely basis.Brought down the cancellation rate better than anyone in the team from 10% to 2%.

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the company offerings or status of the orders.Listen attentively and ensure a positive customer experience.Access electronic systems to look up product information and availability.Strive for quick complaint resolution and avoid escalation of issues.Processing new/existing sales leads and keeping track of sales and account management targets.Managing the correspondence among sales team, design/development departments, brand management and clients.Monitoring and managing customers’ MIS and making sure the projects are concluded timely.Oversee the design and development related work for customers to ensure an impressive brand reputation in market.Discuss the project requirements with clients, offer quote and regularly follow up with team on project progress.Recommend solutions within customer budgets and proactively followed up with all leads.Conclude the existing projects as per the specifications and follow up for fresh business transactions.

Helping to develop and implement a customer service policy for an entire organization.Finding ways to measure customer satisfaction and improve services.Managing a team of customer services staff.Handling different types of enquiries from customers.Developing feedback or complaints procedures for customers to use.Improving customer service procedures, policies and standards for department.Meeting with other managers to discuss possible improvements to customer service.Being involved in staff recruitment and appraisals.Training staff to deliver a high standard of customer service.Issuing refunds or compensation to customers

Identify sales opportunities in (UK, USA, Canada and Australia) through analyzing client by making outbound calls, Emails, attending incoming calls, handling EMS tasks, and upselling to existing clients.Handle queries, support, customer service and situation requiring technical assistance effectively.Project Management for an online business which includes defining time frame and project scope as per specified designed architecture.The lead account manager for existing and new clients of the Graphic and Website Design/Development industry based in North America, UK and Australia.Account Management for key accounts ensuring 100% satisfaction, addressing all complaints and concerns on timely basis.

Develop and implement customer service policies and procedures.Define and communicate customer service standards.Handle complex and escalated customer service issues.Identify and implement strategies to improve quality of service, productivity and profitability.Generate sales through existing customers (Upsell or cross sell).Introduced referral program to get more potential clients from the existing database.

Greet customers and ascertain what each customer wants or needs.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Compute sales prices, total purchases and receive and process cash or credit payment.Maintain records related to sales.Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Answer questions regarding the store and its merchandise.Describe merchandise and explain use, operation, and care of merchandise to customers.