Junaid Hafeez Email & Phone Number

Dha Ph 2 Ext .

Position ObjectiveHandling operation functions. Like pre shifts staff briefings, creating the duty roster inventory management and daily sales report. Fully involved with all kinds of project activities i.e. designs, setup and local purchases.Key ResponsibilitiesSales TargetsMonthly Specials (Marketing)Monthly Staff Payroll

Carry Position ObjectiveRepresented as Corporate and Regular C.R.O in support of customer needs Conveyed in reassuring manner step by step instructions to resolve any kind of issues. Dealt about an average of three hundred customers in a day through the walk in queue. Worked as

Launched the first outlet of U & Me Coffee at Karachi, Trained the Assistant Managers, Super visor, Lead Maitre'd and Maitre'd as per the international standards of Dubai. Controlled inventories, wastages. Properly maintained the month end reports, payroll and ordering Principle Responsibilities

Capability to take care of the entire Operation, handled all the operational activities of the Restaurant. Established good working relationship with all the department. Resolve Customer complaints regarding food & service. Participated in departmental meeting, Assign duties, responsibilities and work station to employees in accordance with work requirements. Obtained promotion as a Shift Manager. Organized different events like New Year, Valentine's Day, Birthday parties and anniversaries of Customer.Strategy Planning Responsible for all banking activities.Maintaining expenses with implementation of stringent cost control measures.Optimum resource utilization for maximum on service quality.Opening for new stores.; Implementing world class service strategies.Ensuring rendering of high quality services, resulting in customer delight.Interact with guest to troubleshoot on Complaints