Implementation, Installation, Integration, Testing & Commissioning of OMANTEL FIBER and COPPER Network and Outside Plant Network in the Sultanate of OmanSuccessfully carrying out Secondary Network, Last Mile Connectivity, and Maintenance Project for Omantel following the procedures and standards as prescribed by Omantel.

CSG is a leading Technology Innovations Company headquartered in Dubai, UAE, focused on providing a range of IT enabled services, Business Continuity Management Solution & Services, Governance, Risk and Compliance (GRC) Tool, IT Disaster Recovery, Internet of Things (IoT) solution, AI and Machine Learning Services, Risk Management, Block chain application platform worldwide & other many Solutions & Services• Assist in the coordination and implementation of products & services like Business Continuity Management (BCM), AI & Machine Learning, Risk & IT Disaster Recovery etc. based on client’s requirement• Successfully implemented Business Continuity Management (BCM) Solution independently for top multinationals and Banks in UAE, Bahrain, Saudi Arabia.• Successfully implemented Governance Risk and Compliance (GRC) solution as part of the implementation team for top multinationals in UAE, Bahrain, Saudi Arabia.• Managing both our existing sales pipeline and developing new business opportunities worldwide• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets• Develop strategies and positions by analyzing new venture integration• Motivate the team, track performance, and report metrics

• Configuring and managing Windows Server 2012• Providing Server Support to the client (ORPIC) for more than 150 users in Oil & Gas sector.• Complete IT Infrastructure setup of more than 250 users data and voice• Configuring and Managing Cisco 2600 and HP Aruba 2920 PoE Switches.• Configuring & Managing Dell Sonic wall Firewall TZ300,TZ600 • Configuration and Installation of large LAN & WAN network• Configuration and Management of Network printers Kyocera FS 6530, Kyocera Task alfa 5551ci, Konica Minolta C360, Kyocera KM 2050, etc.• IT Support management including Hardware, Software, Networking for organization of 250+ users• Asset management of IT products consisting of 1000+computers, 500+ printers & scanners and other accessories. • Supporting users and network administrators over the telephone and by email.• Configuration, Installation and Supports of Microsoft Windows and Microsoft Products and various software required for design and engineering• Identifying & reporting on the budgetary implications of IT projects and upgrades.• Responsible for diagnosing & resolving hardware, software & end user’s problems• Investigate specialist and complex IT support issues.

• Maintenance & management of the Windows based Server Environment.• Working on Active Directory and controlling IT user accounts.• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.• Deploy and configuring PCs, Workstations and Laptops.• Maintenance, Troubleshooting of Desktop Pc’s, Laptops,• Operating System Installation of Windows 7 & 8.• Installation of upgrades and peripherals to wide array of PC hardware. • Software issues, installations, virus removals.• Provide End User training and documentation.• Managing and monitoring of backups in multiple locations.• Follow Documented processes i.e. implementing change control procedures.• Troubleshooting technical problems and implementing solutions.• System upgrades both at workstation and Server level.• Purchasing of IT Equipment and software in line within agreed budgets.• Provide fast and accurate troubleshooting and rectification of reported faults.• Producing and presenting reports to senior management.

• Design and build custom PC’s and Networks to customer’s specific needs and requirements. • Supporting Hardware, Network, Desktop Applications.• Respond to calls from new and existing clients, diagnose and fix over the telephone where possible or at the desk side. • Provide advice and one to one training on Operating Systems and MS Office, stressing the importance of backups and security. E-mail set-up and advice (particularly using MS Outlook). • Advise on viable repair/upgrade options and alternatives.

• Worked as a User Admin in Identity & Access Management.• Managed User Access on myriad platforms like IBM Mainframes, Unix & Linux Servers, AS400 Servers and Windows.• Providing Admin & Remote access to users on windows & workgroup servers.• Creating Security & Global Groups on different domains of windows servers.• Providing access to the user by remotely login to various servers & desktops.• Creating user account on Mainframes and providing access on the groups and datasets.• Providing access on Network drives.• Password Reset.• Revoke a user account.• Complex Health Checking.• Generating Tickets from E-mail request & adhering to SLAs.• Maintaining Tracker and generating daily reports.• Maintaining policies & security while creating user account & security groups.• Performed Audit Checks on Servers and generated daily reports.• Troubleshoot issues and provided resolution within the expected time frame.• Provided access on Various AS400 divisions with different functionalities like Programmer, Helpdesk, ECM, Lawson, Distrack and Kronos. • Coordinated with other teams to accomplish complex tasks and problem resolution.• User Technical Support.