Junaid Jacobs Email & Phone Number

Cape Town, Wc, Za

Western Cape, South Africa

PROCEDURES, SYSTEMS AND CONTROLAll these duties are performed on computer using various software packages, with a specialized SAP competency. Including and maintained in conjunction with the prescribed Municipal Systems Act, By-Laws, Municipal Finance Act, Debt Management Policy and the general Policies and Business Procedures within Revenue.CUSTOMER CAREEngaging and negotiating with citizens when transacting a Legal Arrangement for the City in order to collect the outstanding money due to the City, to improve the collection ratio and to be in compliance with relevant legislation, By Laws, MSA and Municipal Finance Management Act.CORRESPONDENCEAttending and Responding to incoming correspondence and drafting responses to debtor enquiriesNOTIFICATIONSProcess notifications received from various departments in order to ensure that the timeframes in relation to the correspondence Service Level Agreement and Pocket of Excellence is met.GENERAL ENQUIRIESAttending and Responding to various enquiries of citizens throughout the City of Cape TownTRANSACT FINANCIAL ADJUSTMENTe.g. transfer of monies from one business partner to anotherRECEIPTING OF ALL PAYMENTSReceipting of all payments on the system (HRK/CPU), off-line as well as manually

South Africa

This role focuses on providing exceptional customer service across various channels while adhering to quality and productivity standards. Responsibilities include handling client inquiries, resolving issues, managing escalations, and ensuring customer satisfaction. Key areas of accountability include personal effectiveness, relationship building, and contributing to team success. The role emphasizes ethical conduct, self-accountability for performance and development, and adaptability to evolving business needs.

Pinelands, Western Cape, South Africa

Responsibilities:1. Lead Generation Support: Assisted in lead generation activities by conducting research and identifying potential clients through various channels like online databases and social media platforms.2. Qualification Assistance: Supported in qualifying leads to ensure they meet the company's target market and criteria, helping to prioritize prospects effectively.3. Assisting in Outreach: Participated in outreach efforts by contributing to cold calls, emails, and personalized messages to engage prospects and communicate the value proposition.4. Appointment Setting Assistance: Helped in scheduling appointments and demos for the sales team by engaging prospects in conversations and understanding their needs.5. CRM Support: Assisted in maintaining accurate records of prospect interactions in the CRM system to facilitate smooth handover to the sales team.6. Collaborative Efforts: Collaborated with the sales and marketing teams to refine messaging and optimize lead generation strategies.7. Learning and Development :Actively sought feedback from peers and supervisors to improve skills and contribute more effectively to the team's goals.Impact:1. Early Pipeline Contribution: Made significant contributions to the early stages of the sales pipeline, laying the foundation for future revenue opportunities.2. Learning Curve Progress: Demonstrated rapid progress in learning lead generation and qualification techniques, contributing to improved conversion rates and sales team efficiency.3. Team Support: Provided valuable support to the sales team, helping to lighten their workload and enhance overall productivity.

Cape Peninsula University Of Technology Bellville

As a student mentor, my role is to be a dedicated and experienced guide for my fellow students as they navigate their academic paths. I get to serve as a role model and offer support by sharing insights into effective study methods, smart time management, and strategies for personal development. I truly enjoy being a good listener, providing a compassionate space for my mentees to share their challenges and worries. My goal is to offer encouragement and keep them motivated while helping them conquer any obstacles they encounter. Drawing from my own experiences, I aim to create a positive and empowering atmosphere that enables my mentees to not only excel in their studies, but also to grow on a personal level.

Bellville, Western Cape, South Africa

My role as a tutor involved the following: Facilitating tutorial classes for both Mathematics 1 and Physics 1. Setting up tutorial tests, marking of tutorial tests, providing feedback to students and liaising with lectures.In addition to the above-mentioned responsibilities, I also provided 1 on 1 private sessions with students to ensure that the course work was understood and to provide additional support to ensure students went into exams feeling confident and ready.

Bellville, Western Cape, South Africa

As a student mentor, my role is to be a dedicated and experienced guide for my fellow students as they navigate their academic paths. I get to serve as a role model and offer support by sharing insights into effective study methods, smart time management, and strategies for personal development. I truly enjoy being a good listener, providing a compassionate space for my mentees to share their challenges and worries. My goal is to offer encouragement and keep them motivated while helping them conquer any obstacles they encounter. Drawing from my own experiences, I aim to create a positive and empowering atmosphere that enables my mentees to not only excel in their studies, but also to grow on a personal level.