Junaid Mujawar Email & Phone Number

Pune, Maharashtra, India

• Communicating with customers to bring resolution to unpaidaccounts and invoices.• Collecting payments against the open invoices and shipments.• Managing unapplied payments and sending it to concern team toapply the same against correct invoices.• Working to improve cash flow and minimize delinquency.• Identifying and prioritizes issues impacting payments.• Clarifying customer doubts regarding Custom duty, Brokerage chargesand shipping charges.• Working on customer objections regarding payments.• Assisting customers on accounts and payment terms.• Using appropriate payment option and negotiating to arrangepayments.

• Acting as a point of resolution for customers who have complaints • Following correct escalation procedures to Line Management and/or Customer Relations • Obtain and evaluate all relevant information to handle inquiries and complaints• Reviewed processes including the naming of the documents and insertion of documents separators.

Pune, Maharashtra, India

Resolving customer's query and processing requests.