Active Directory – Creating users, resetting passwords, changing passwords, removing users, etc.Exchange Server – creating email boxes for users, forwarding of email boxes to other users, creating aliases, etc.Office 365 - creating email boxes for users, forwarding of email boxes to other users, creating aliases, etc.Remote Support – providing remote support for clients in other regions like Gauteng, Cape Town, etc via Team Viewer, VNC and Ammyy. Also used an agent called… Show more Active Directory – Creating users, resetting passwords, changing passwords, removing users, etc.Exchange Server – creating email boxes for users, forwarding of email boxes to other users, creating aliases, etc.Office 365 - creating email boxes for users, forwarding of email boxes to other users, creating aliases, etc.Remote Support – providing remote support for clients in other regions like Gauteng, Cape Town, etc via Team Viewer, VNC and Ammyy. Also used an agent called Kaseya.Setup of new computers/laptops.Install and Configure of Ms Windows XP/Vista/7/8/8.1/10Install and Configure of Ms Office 2007/2010/2013/2016/365Install and Configure of Antivirus and relevant 3rd party software like Acrobat Adobe Reader, Flash Player, Google Chrome, Pastel, Java, etc.Connection and Configuration of users to network printers.Responsible for monitoring of backups and replacing backup tapes.Creating VPN connections for users that work off-site. Show less

Active Directory – Creating users, resetting passwords, changing passwords, removing users, etc.Exchange Server – creating email boxes for users, forwarding of email boxes to other users, creating aliases, etc.Remote Support – providing remote support for users in other regions like Gauteng, Cape Town, etc via Team Viewer, VNC and Ammyy. Support for weekend Workshops/Lectures - Connection of Projectors to laptops, Connection of Sound systems for video on projector via laptop… Show more Active Directory – Creating users, resetting passwords, changing passwords, removing users, etc.Exchange Server – creating email boxes for users, forwarding of email boxes to other users, creating aliases, etc.Remote Support – providing remote support for users in other regions like Gauteng, Cape Town, etc via Team Viewer, VNC and Ammyy. Support for weekend Workshops/Lectures - Connection of Projectors to laptops, Connection of Sound systems for video on projector via laptop, etc.Support for using roaming microphones and lapel microphones when required for Presentations, Auditions, Meetings, Workshops, Lectures, Interviews, etc.Setup of new computers/users.Install and Configure of Ms Windows XP/Vista/7/8/8.1/10Install and Configure of Ms Office 2007/2010/2013Install and Configure of Antivirus and relevant 3rd party software like Acrobat Adobe Reader, Flash Player, Google Chrome, Pastel, Java, etc.Connection and Configuration of users to network printers.Impro Security Access Software – creating user access cards, deleting users, adding departments on program, giving access to different floors and times for Company Premises. Provide Training Sessions of users on Computers, Laptops, Projectors, Sound Equipment, Third party software like Ms Office (Word, Excel, Power Point Presentations, Outlook, One Note, etc)Maintain Electronic Asset Register of Computer Equipment on Premises and off-site Show less

Responsible for all on-site and in-house repairs to laptops, desktops, servers and printersUser support on Microsoft Windows XP, Windows Vista, Windows 7 and Windows 8User support on Ms Office 2003, Ms Office 2007, Ms Office 2010 and Ms Office 2013Setup and configure wired and wireless ADSL networksSetup and configuration of email and internetSetup and configure Print ServersBuild, repair and maintain computers including upgradesImaging of desktops and laptops… Show more Responsible for all on-site and in-house repairs to laptops, desktops, servers and printersUser support on Microsoft Windows XP, Windows Vista, Windows 7 and Windows 8User support on Ms Office 2003, Ms Office 2007, Ms Office 2010 and Ms Office 2013Setup and configure wired and wireless ADSL networksSetup and configuration of email and internetSetup and configure Print ServersBuild, repair and maintain computers including upgradesImaging of desktops and laptops depending on customer configurations and software setupsInstallation of software packages including Ms Windows Server, Ms SQL Server, Ms Windows XP/Vista/7/8, Ms Office 2000/XP/2003/2007/2010/2013, Anti-virus (Eset, Nod32, McAffee, AVG, Symantec, Avast, Trend, Kaspersky), Pastel Accounting, Nero burning, Fincon, etc.Network cabling using CAT5e and CAT6 cable. Installing trunking. Making fly leads, crimping and terminating of wall boxes. Installing patch panels and switches into cabinets. Show less

Test and diagnose all Computer related Hardware including Motherboards, Processors, RAM, Hard Drives, Optical Drives, Graphic Cards, Flash Drives, all Media Cards, MP3 Players, Power Supplies, etc User support on Windows 98, Windows XP, Windows Vista, Windows 7 and a little on Windows Server 2003 and 2008User support on Office 2003, Office 2007, Office 2010Support for LAN including cabling, switches, troubleshooting etc.Build, repair and maintain ComputersUpgrades and bios… Show more Test and diagnose all Computer related Hardware including Motherboards, Processors, RAM, Hard Drives, Optical Drives, Graphic Cards, Flash Drives, all Media Cards, MP3 Players, Power Supplies, etc User support on Windows 98, Windows XP, Windows Vista, Windows 7 and a little on Windows Server 2003 and 2008User support on Office 2003, Office 2007, Office 2010Support for LAN including cabling, switches, troubleshooting etc.Build, repair and maintain ComputersUpgrades and bios updates of clone PC’s as well as branded including HP, Acer, Lenovo and AsusRepair software faults including user error, printing problems, windows protection errors etc.Partition, format, and install operating systems and application software on hard drivesUpgrade and repair general computer hardware problemsInstallation of operating systems and application softwareSetup ADSL internet connections to various ISPsProvide telephonic support to customers as well as in-house sales agentsResponsible for on-site technical problemsBooking in and booking out of all faulty, demo, used and new stock for customersLiaising with clients on possible problems and solutions with their pc’s/componentsLiaising with Suppliers and Vendors on eta’s and solutions in solving customer queriesPerform monthly stock takes in Technical, RMA and Warehouse DepartmentsOrganize stock shipped from Johannesburg to their respective customers and have ready for collections Show less

User support on Dos, Win95, Win98, Win2000, WinXP, Corel Wordperfect, Antivirus software etc.User support on Microsoft Office 97, Microsoft Office 2000 and Microsoft Office 2003User support on Microsoft Outlook email and Outlook Express emailInstallation of local and network printers and scannersSupport for LAN including cabling, trunking, switches, hubs troubleshooting etc.Build, repair and maintain ComputersUpgrades and bios updates of clone PC’sRepair hardware… Show more User support on Dos, Win95, Win98, Win2000, WinXP, Corel Wordperfect, Antivirus software etc.User support on Microsoft Office 97, Microsoft Office 2000 and Microsoft Office 2003User support on Microsoft Outlook email and Outlook Express emailInstallation of local and network printers and scannersSupport for LAN including cabling, trunking, switches, hubs troubleshooting etc.Build, repair and maintain ComputersUpgrades and bios updates of clone PC’sRepair hardware faults on hard drives, stiffy drives, cdroms, display cards, network cards etc.Repair software faults including user error, printing problems, windows protection errors etc.Partition, format, and install operating systems and application software on hard drivesUpgrade and repair general computer hardware problemsInstallation of operating systems and application softwareSetup dial-up internet connections to various ISPsProvide telephonic support to customersResponsible for all on-site pc problemsAchieved the Most Hardest Worker of the Year Award - 2005 Show less