 SYSTEM SUPPORTo Service Desk Management Monitor and assign jobs in queue Guide & assist technicians when required Provide 2nd level support on more complicated issues Monthly Reports Liaise with 3rd party suppliers for on-site support at branches Telephonic support where required / applicableo Windows systems New system installations System repair installations System recovery & Maintenance Lost data recovery Application installations Trouble shootingo Hardware Repairs managed / performed Maintenance done / managedo E-mail User mailbox management Mail account creation and managemento ERP System Software installations, management & Supporto Laptops New Laptop installations & configurations General maintenance Asset register maintenance User acceptance form managemento Remote support Remote log-in to branch / head office system to troubleshooto Wireless scanners Troubleshoot connection issues Liaise with Suppliers where requiredo Desktop Software support Assist users with software usage / configuration issues Repair installations / upgrades of software Troubleshoot major issues and liaise with vendoro Linux terminals New installations Troubleshooting driver installations Troubleshooting new application installations SERVER MANAGEMENTo Servers maintained and operational at all times (Active Directory Domain, Backup, Network Printer, ADSL firewall, Payroll, PABX, MS Exchange Administration) User / back-up account management Security group administration Password administration Back-up profile administration File restriction maintenance General server maintenance NETWORK MANAGEMENTo IP Management IP’s assigned to new PC’s IP register maintainedo Network Integrity Stability & security ensuredo Network monitoring Critical devices monitored to ensure maximum uptime