Junaid S. Email & Phone Number

Ontario, Canada

Toronto, Canada Area

•Support students to solve all kinds of computers, software and technical problem •Perform keeping printers and photocopiers fully stocked and working properly.•Hardware installation and deployment, including PC, printer, Copiers, Scanners. •To install, configure, and maintain network services, equipment and devices.•Installation of security programs to prevent unauthorized access to privileged data and information.•Management of all system backup and restore protocol.•Monitoring system performance and implementing performance tuning.•Managing user accounts, permissions, Microsoft outlook, anti-virus, and anti-spam.

Ahmedabad Area, India

•Collected frequently asked questions and wrote formal answers to ensure accuracy of responses and consistency with other Help Desk personnel. •Configured local and network printers. •Performed installation, configuration, and troubleshooting for clients utilizing MS Exchange servers, Implemented user mailboxes and accounts. •Analyze frequent problems and consulted with Training Coordinator to design and offer training sessions in order to address the problems. •Created and edited documentation for installation and training manuals. •Installed and configured computer workstations and configured laptop computers for RAS and docking station connections on LAN. •Developed and provided reports and recommendations to project managers concerning inventory, usage and performance of all computer equipment. •Actively tracked and followed up on trouble tickets, reducing average response time from three days to two hours.

Corporate Sales HandlingCold calling for promoting new schemes.Promotion of Life Insurance Products through a team of Sales Executives Assistant to Sr. Manager in the legal matters of Life Insurance Claims.

Diploma, Computer Engineering

Bachlor'S Of Science Information Technology, Computer Science