Junaid Shaikh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)Evaluate and improve operations and financial performanceOversee recruitment and training of new employeesOversee day-to-day operationsDesign strategy and set goals for growthMaintain budgets and optimize expensesSet policies and processesDirect the employee assessment process

Mumbai, Maharashtra, India

Designing and Deployment of sales infrastructure and sales pipeline, Conducting routine research and analysis of market and customer trends for assisting in creation of sales budget, forecasts and marketing strategiesCollaborating with other departments in order to develop sales strategy for enhancing the company’s growthTalent scouting most fit personnel with desired skills, coach them throughout and ensure the team always is motivated and resources optimally utilizedSupervising and ensuring consistent implementation of effective sales processes for optimum performance and desired successManaging and coordinating with prospective as well as existing customers by query resolution, accurate information delivery and building long term customer relations ensuring maximum customer satisfaction. Maintaining and updating customer service reports timelyEnsuring communication, delivery of information to customers via phone calls,Emails, social media (LinkedIn, Facebook, Whatsapp, etc.)Expertise and skills displayed at on the job : Excellent communication and presentation skills, ability to multi-task, manage a team of 10 personnel, systematic task and time management, research based problem solving and solution delivery

Mumbai, Maharashtra, India

Instrumental in efficiently aligning and strengthening all the processes involved in the entire Life Cycle of the Customer; identifying every sales lead and making the most out of every opportunity to increase revenue and profitabilityEngineered in developing Proposals, Pricing Bids, RFPs and RFIs to attract maximum and customer winning probabilityPioneered sales deals and developed a passion for challenging projects and ability to efficiently design systems and processes, successfully develop research ideas, analyze quantitative and qualitative data, synthesize findings.Analyze, Plan, Implement and employ proactive team management processes and techniques to generate accomplishment-driven team environmentMaintained team by recruiting, orienting, and training employeesOrganized meetings and managed databases and liaising with staff, suppliers and clientsAchieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Managed large amounts of incoming calls and detailed analysis of all interactionsIdentify and assess customer’s needs to achieve satisfaction.Built sustainable relationships and trust with customer accounts through open and interactive communication.Provided accurate, valid and complete information by using the right methods/tools.Handled customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.Selected for the pilot process for American Express Travel and also handled the team to achieve the CSAT Scores.