• To provide 'World class' quality service to all donors.• Handling customer enquiries and complaints by telephone to the agreed service level agreements.• Ensuring all data held on our systems is up to date and accurate.• Making outbound calls to support our outbound calling campaign and accurately record data.• General administration support duties.• Working with other departments to deliver an effective and efficient response to enquiries and complaints. • To undertake other relevant activities as directed by the Head of the Support Centre or Team Leaders, subject to the needs ofthe organization.• To support our Events Team with their national tour events by attending and processing donor payments.• To provide accurate, up-to-date information to donors.• To provide a helpful, professional, and flexible service to internal or external donors.• To act in accordance with organisation values and positively represent Penny Appeal in all aspects of your work.• To operate in accordance with the organisation's policies and procedures.To act in a safe manner which safeguards the health and safety of yourself and others.To ensure equality and diversity are taken into consideration and adhered to in all aspects of your work.To participate in all training workshops and take responsibility for your own learning and development. To work closely as a team, ensuring cover is provided to meet the business needs, and undertake any other duties required byyour

Managing the delivery drivers, ensuring all routes are completed in accordance to the requirement of Amazon. Solving any problems the team may encounter whilst on road. Ensuring all Amazon targets are met by use of key performance indicators.

Specialising in online sales of Vaping Products.