- Providing quality service to the customers over Live Chat.- Capturing customer insights and escalating issues to other internal departments.- Maintaining targeted KPI on a regular basis.- Maintaining a high standard of service quality as per the requirements of the organization.

- Demonstrating the features and benefits of smartphones (Xiaomi, Nokia, Symphony, Oppo, Realme, vivo) and other gadgets- Operating the showroom by maintaining product knowledge- Handling customer questions, inquiries, and complaints professionally and courteously- Studying the features of all products on offer and staying updated on the latest trends and developments in the smartphone industry- Arranging stock visually appealingly and allowing ease of movement in the showroom- Cross-selling products and services, such as accessories, warranties, and after-sales support, to increase customer satisfaction and loyalty- Ensuring the stocks are available for demonstration and sales- Collaborating with team members and showroom manager to achieve better results and meet sales targets

- Executing DiGi sim numbers for Mobile Network Portability (MNP) system- Compiling & retrieving data from email and WinSCP server- Port-in/Port-out execution of prepaid, postpaid, and uncontactable numbers- Customer name, ID, and tenure validating through CRM portal for Port-In & Port-Out case- Receiving tasks from DiGi Comm-Portal & creating case through the IM portal- Validating & executing tasks of Sim Termination through the MSA-BackOffice portal- Matching ID number with the Billing system- Executing sim replacement - Validating business registration number for dealer code submission- Retrieving task & executing for MCP Order Management- Blacklist validating for CTOS- Settling overdue payment for accounts- Monitoring the procedures for exceptional sim number cases before receiving payment callback- Documentation, data entry etc.

- Operating the brand shop by maintaining product knowledge- Providing customer service by answering questions about products and services- Helping customers find the right items for their needs and suggesting additional purchases- Achieving sales targets

- FDI (Foreign Direct Investment) Client listing- FI-1 form (FDI Returns) formatting- Data entry of External Debt (ED-2 form)- LTED (Long Term External Debt) data to make an output through RIT system- Rechecking as well as transmitting Letter of Credit (L/C, SWIFT)- Monitoring the procedures for import & export financing system- Documentation, data entry, etc.

• Managing and executing diverse HR practices, policies, and services• Maintaining verbal exchange with personnel to ensure work satisfaction• Generating and implementing customized management plans as per the need for new services• Accomplishing tasks within the time

- Planning, developing, and implementing the event plans for the club- Preparing and placing program proposals and budgets for organizing different events- Coordinating other executives and general members and allocating work to them- Managing club membership, registration, and team affiliation- Keeping an accurate record of contact details for members, officers, and third parties