• I enjoy duo-role: Solution Architect and Technical Sales Lead and hence responsible for architecting appropriate solution (using cloud, multi-cloud, hybrid and on-premises technologies and integrations) that solves the customer’s problems and/or delivers value.• Proficient in technical documentation, presentation, communication with customer (all levels), coordination with vendors/partners and technical project management.• Lead and mentor the technical sales team & implementation team.• Work with sales team to turn leads & opportunities into wins.• Assist technical implementation team to ensure smooth project deliveries and involve for removing blockers as and when required.• Deliver presentations and webinars in various public events.

• Was involved in planning, designing, and proposing infrastructure solutions to meet customer requirements, majorly based on Microsoft technologies including (but not limited to) Windows Server, Active Directory, Exchange Server, Hyper-V, System Center Suite, Forefront Suite, Lync 2010, UAG and more.• I was responsible for providing consultancy, implementation, and support services to customers.• Served as resident infrastructure consultant for Oman Air.

I was responsible for administering, managing, and maintaining the IT infrastructure and some of the critical IT services. such as:• Exchange 2003 Administration• Monitoring Infrastructure health and availability using System Center Operations Manager• Participated in Exchange 2003 Storage migration from NetApp to EMC CLARiiON CX4 SAN• EMC CLARiiON CX4 & NetApp SAN Administration• Planning & Designing for transition from Exchange 2003 SP2 to Exchange 2010 SP1• Creating & Updating S.O.P and other Project documentation.• Developing & updating Network & Infrastructure Diagrams etc.

I was responsible for overall datacenter management and administration to ensure continuity of critical IT services in routine as well as disaster recovery. As well as to lead and manage the IT support team.• Systems administration (Windows & MAC based integrated environment)• Octopus news-system administration & management• Wasp on-air-graphics system management• IT support administration & supervision• Providing Email Services to 600+ Users using MDaemon 9 Email server• Deployed NetApp FAS 2020 NAS/SAN storage appliance, along with all designing of aggregates & LUN• Deployed Microsoft Dynamics GP 10.0 ERP. Responsible for inter-departmental coordination during deployment.• Administration & maintenance of various servers including Dell PowerEdge 1950, Dell PowerEdge 2950, Dell PowerVault MD1000, HP Proliant DL380 G5, Rushwork NAS, NetApp FAS2020, Apple XServe, Apple XRAID, Apple MacPro G5.ACHIEVEMENT: Developed and implemented service-desk tool which improved support services.

I was responsible for providing 1st level support and maintaining end user devices. ACHIEVEMENT: Developed and implemented service-desk tool which improved support services.Based on my performance, I was promoted to Configuration Management Division responsible for promoting code to QA, UAT & PROD deployments.ACHIEVEMENT: Developed and implemented Application Deployment Automation Tool. CDCPL was able to reduce “Configuration Management” division from 4 staff to 1 staff and utilize the resources more efficiently.