Software Engineer
• Enhanced the operational efficiency and data-driven decision-making by integrating over 30 forms and 10 reports across various business functions such as finance, budgeting, permit applications, and general ledger within the ERP system.• Reduced the average call response time by 35% and the number of customer complaints by 20% by implementing in-memory cache within the ERP system.• Upgraded the micro services from .NET 5 to .NET 7, ensuring the ERP system was compatible with the latest technologies and security standards.