Junaid Islam Email & Phone Number

New York, United States

• Diagnosed and resolved various software, hardware, and networking issues amongst laptops and computers that are used by faculty through phone support and field support.
• Managed ticket queues using Cherwell and TeamDynamix ticketing system.
• Provided support for issues regarding Microsoft Office Suite and Windows OS.
• Conducted machine imaging, software installations, and managed devices on Active Directory
• Successfully initiated and supervised department-wide projects, such as campus wide Windows 11 upgrades.
• Used remote tools such as RDP, Bomgar, and Zoom to access user devices to troubleshoot and resolve issues.

• Used Active Directory Users and Computers and Active Directory Domains and Trusts to manage devices in different OUs and offices.
• Supported the administration and maintenance of servers, storage systems, and related software, ensuring optimal performance.
• Acquired knowledge of security protocols and actively contributed to the implementation of security measures, such as retrieving flagged devices and pushing security patches, to safeguard company assets.
• Assisted in troubleshooting and resolution of technical issues related to infrastructure and systems, showcasing a strong problem-solving ability.
• Documented infrastructure configurations, procedures, and policies, contributing to comprehensive and accessible knowledge repositories.