Junaid S. Email & Phone Number

Applied best practices in customer service, sales and employee management to exceed organizational goals.Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.Performed duties and provided service in accordance with established operating procedures and company policies.Developed new employees.

Bangalore Urban, Karnataka, India

Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly serviceManaged 22 employees and monitored performance to achieve optimal productivityManaged department call volume of 5 calls per day and coordinated department schedules to maximize coverage during peak hoursPlayed instrumental role in client.

• Implemented and developed customer service training processes.
• Sustained continuous improvement by implementing customerinterface management systems through telephone communication,email marketing, live chat services and social media.
• Developed highly empathetic client relationships and earned areputation for exceeding service standard goals.
• Trained staff on operating procedures and company services.
• Supervised employees and assessed performances to determinetraining needs and define accurate plans for decreasing process lags.
• Provided accurate, specific, and timely performance feedback forCSRs.

Bangalore Urban, Karnataka, India

• Employed call handling technology to manage up to 30 queries andcomplaints calls.
• Skillfully adapted communication style to suit customers' needs,enhance understanding, and build positive rapport.
• Embedded empathy into customer interactions by employing probingtechniques to ascertain customers' points of view.
• Participated in regular training to maintain up-to-date knowledge oncompany products and policies.
• Processed inbound customer calls, providing information on service orproduct upgrades, took new orders and escalated cancellations.
• Expertly managed quality communication, customer support, andproduct representation for numerous clients.