Led the end-to-end management of volunteering and social prescribing services, ensuring successful development and service delivery.Supervised both the development and customer support teams for the main project, fostering collaboration and ensuring seamless service delivery.Strategically planned and executed new developments and change requests (CRs) for the digital platform, aligning project goals with client needs and expectations.Organized and facilitated sprint planning meetings for the main project, optimizing team productivity and ensuring that project milestones were met.Managed project backlogs for the main project, prioritizing tasks, and ensuring that the team focused on the most critical and valuable work items.Developed and maintained disaster recovery plans for the main project, safeguarding against unforeseen events and ensuring continuity of services.Jira administrator for the company projects, configuring and maintaining the project management tool to facilitate efficient workflow and task tracking.

Effectively planned, monitored, and controlled Fintech projects, aligning with the specific requirements of leading Telcos in Pakistan.Evaluated and executed Fintech projects to meet project parameters, ensuring alignment with client objectives and timelines.Sprints management, enabling a streamlined and timely project delivery process.Conducted daily and weekly meetings to closely monitor sprint progress and make necessary adjustments.Collaborated closely with clients and cross-functional software teams throughout the entire project lifecycle, ensuring clear communication and project alignment.Conducted extensive data modeling to analyze, implement, and test data requirements for Fintech projects, enhancing business processes and decision-making.Established and implemented project management policies, ensuring alignment with CMMI and industry's best practices.

Led end-to-end cybersecurity and digital transformation projects, including Chatbots and Robotic Process Automation (RPA).Developed comprehensive project plans, defining scope, objectives, deliverables, timelines, and resource allocation.Served as the primary client liaison, ensuring transparent communication, aligning expectations, and proactively addressing concerns.Cultivated strong client relationships, facilitating communication, aligning projects with client goals, and ensuring client satisfaction.Managed project risks and issues, proactively identifying potential challenges and devising contingency plans for effective risk mitigation.Coordinated project communications with stakeholders, including senior management and clients, to maintain alignment and support project success.Conducted regular project status reviews and provided detailed progress reports to management and relevant stakeholders.

Planned, organized, benchmarked, and evaluated company projects.Led deployment, migration, and upgradation of Value-Added Services (VAS).Planned and monitored Network and ERP deployments.Designed solutions tailored to customer requirements.Analysed requirements and recommended solutions to development teams.Provided ERP training to end users and team members.Monitored employee progress using Key Performance Indicators (KPIs).Managed VAS projects, ensuring successful implementation.Conducted meetings, recorded Minutes of Meeting, and managed day-to-day project activities.Proposal and Tender Management:Prepared and managed Requests for Proposal (RFPs), tendering, and bidding processes for new projects.Evaluated RFP/TOR and developed project proposals, including proposed solutions, process diagrams, sample forms, and submitted them to clients.Client Interaction and Consultancy:Gathered requirements, analyzed pre-deployment needs, and installed systems/software at client sites.Provided assistance and consultancy to users/customers, proposing various solutions.Policy and SOP Development:Developed and implemented organizational policies and Standard Operating Procedures (SOPs).Technical Support:Troubleshooted software and hardware issues.Estimated project costs, resources, timelines, and project scope.

Business Development and Promotion: Spearheaded business development efforts and promotional activities to drive company growth and expand market reach.Provided supervision and guidance to the technical team, ensuring the successful execution of projects and adherence to quality standards.Collaborated with clients to understand their needs, conducted research to identify effective solutions, and facilitated the implementation of tailored strategies.Led the planning, scheduling, and execution of Value-Added Services (VAS) for mobile operators, enhancing their service offerings and revenue streams.

Facilitated seamless communication and collaboration between clients and the technical team to ensure project alignment and client satisfaction.Provided technical support and troubleshooting assistance for the call centre, addressing issues promptly to minimize downtime and ensure uninterrupted operations.Identified and rectified errors while conducting in-depth root cause analyses to prevent recurrence, enhancing system reliability.Conducted research on emerging VoIP (Voice over Internet Protocol) and VAS (Value-Added Services) techniques to identify opportunities for improving services and staying updated with industry trends.Generated daily reports for the call centre by extracting relevant data from the Asterisk server, aiding in performance monitoring and decision-making.

Search Engine Optimization (SEO): Assisted in optimizing website content and structure for improved search engine rankings and visibility.Blogger Outreach and Link Analysis: Engaged with bloggers and conducted analysis to identify link-building opportunities, contributing to the company's backlink strategy.Guest Posting: Created and managed guest posting opportunities, enhancing the company's online presence and authority in the industry.Keyword Research: Conducted keyword research to identify valuable target keywords and phrases, informing content creation and optimization strategies.

Gained insights into the processes of power generation, transmission, and distribution within the company's infrastructure.Conducted an analysis of the POF SCADA (Supervisory Control and Data Acquisition) system to understand its functions and operations.Visited and familiarized myself with the POF Telephone Network system, gaining a comprehensive understanding of its components and operations.Acquired knowledge about the processes involved in weapon calibration and maintenance procedures within the organization.Observed and learned repair methods for motors and transformers, including understanding the procedures and techniques utilized in the devices' repair and maintenance wing.