Junaid Rahim Email & Phone Number

Peterborough, On, Ca

Peterborough, On, Ca

Ontario, Canada

Sydney, New South Wales, Australia

· Keeping a professional attitude, and answering any queries related to vehicles or policies· Providing quality customer service by handling the process of returning vehicles by the policies and procedures· Professional approaches to consumer problems and concerns use successful customer service strategies.· Inspect the vehicle and report any new damage, significant cleaning requirements, and the full documentation required. Check the fuel level and mileage and clearly explain the final charges to the customer· Communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction, driving continuous improvement. · Maintaining the appropriate appearance by established guidelines to provide the best-in-class customer service.· Perform any other tasks the Managers / Team Leaders need. Maintain an orderly and clutter-free work area.· Performing all the required paperwork for customers related to rideshare companies (Uber, Didi, OLA etc.)· Maintaining records using Microsoft Office tools (Excel, Word etc.)· Answering phone calls, making reservations or any changes related to reservations · Assisting customers with rental policies, procedures and billing method· Performing all written and verbal communications over emails and calls

Islamabad, Northern Punjab Rawalpindi, Pakistan

· Acting as the initial point of contact for all system-related concerns from clients or other users· Evaluating and prioritizing customer support cases· Attend in-person meetings with clients to analyze and diagnose hardware problems· Organize and file documentation about warranties and instructional guides for hardware· Maintaining procedural documents and reports· Work with all internal groups, including support, sales, engineering, product managementto resolve the customer’s issue· Laying of Optical Fiber and UTP Cat-6· Supervising Fiber Splicing· Installation of all Network Passive Equipment (ODFs, Cameras, Routers etc.)· Understanding of all shop drawings of Lighting Plan, Power Plan other single-line Drawings

· Acting as main technical advisor on the site for craft man· Invoice generation and Verification· Respond to customer inquiries and assist in troubleshooting· Understanding the scope of work and providing a sound technical solutionfor the client· Preparation of Technical Data Sheets of Plant Instruments· Attending all progress review meetings with clients and further planning discussion· Identifying and quantifying cost factors, such as production time, materials and labour expenses· Detail Electrical Materials Rate Analysis· Attending Pre-Bid Meetings and Putting up queries to clients related to Tenders· Evaluating the product’s cost-effectiveness or profitability· Vendor shortlisting according to the company and client’s requirement· Setting Out and Surveying the site to resolve issues· Ensuring that all materials used and work performed are according to standards· Handling all written and verbal communication between client and Employer· Vendor Management, Preparing Meeting Documents and Entertaining Client queries.

Islamabad, Pakistan

Vendor ManagementPreparing Meeting DocumentEntertaining Client QueriesProject Cost Estimation

Postgraduate Certificate, Business Administration, Management And Operations

Bachelor Of Engineering - Be, Electrical And Electronics Engineering