Junan Pang Email and Phone Number
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I've been fortunate to have a broad range of experience in Customer Success, from Professional Services to CSM (Digital, Scaled, and High-Touch). Along the way, I've helped to scale CS organizations at companies like Optimizely and Slack with revenue ranging from $20M to $120M+ and $400M to $1B+.
Intercom
View- Website:
- intercom.io
- Employees:
- 1770
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Vp, Solutions And Customer SuccessIntercomSan Francisco, Ca, Us
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Vp, Customer Success & SolutionsIntercom Aug 2024 - PresentSan Francisco, California, Us
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Sequoia Capital BuilderSequoia Capital Feb 2023 - PresentMenlo Park, Ca, Us -
Adjunct ProfessorUniversity Of San Francisco Nov 2022 - PresentSan Francisco, Ca, UsMBA 6540 focused on Customer Success and SaaS -
Member Of The Board Of Advisors, Customer Success And Insights Mba ProgramUniversity Of San Francisco Jan 2020 - Nov 2022San Francisco, Ca, Us
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FounderSf Customer Success Meetup Aug 2015 - PresentSan Francisco, California, UsLargest Customer Success meetup in the world. Held in San Francisco, CA with over 4,500 members focused on sharing industry best practices and developing community. -
Head Of Customer Success - AmericasSlack Feb 2024 - Jul 2024San Francisco, California, UsLed High-touch and Scaled Customer Success -
Head Of Customer Success - Telecom, Media, And High Tech (Tmt) Operating UnitSlack Feb 2022 - Jan 2024San Francisco, California, Us
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Head Of Customer Success - Americas WestSlack Mar 2019 - Feb 2022San Francisco, California, Us
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Advisory Board MemberCatalyst Io May 2018 - May 2022New York, New York, Us -
Director, Customer Success Amer / ApacOptimizely Jun 2018 - Mar 2019New York, New York, Us● Led the North American and APAC Customer Success Management program responsible for product adoption, renewal, and expansion● Hired, developed, and enabled high performance teams across Digital (mid-market), Enterprise, and Strategic customer segments with a team of 27 CSMs and managers● Partnered with the Enterprise and Digital Sales teams to drive business growth across all products and services● Accurately forecasted and drove operational Customer Success metrics -
Director, Global Professional ServicesOptimizely Jun 2016 - Jun 2018New York, New York, Us● Developed and led Optimizely's Professional Services program across the US, Europe and APAC regions to drive product adoption and net retention● Specializations include: optimization strategy, implementation, integration, and training of Optimizely's industry-leading platform● Partnered with the Enterprise and Corporate Sales teams to drive business growth across all products● Responsible for the Profit & Loss of the Global Services organization● Provided coaching and mentorship to Global Services and Customer Success Management teams● Broader focus on platform adoption, customer retention, and scaling as part of the Customer Success leadership team
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Manager, Solutions ArchitectsOptimizely Apr 2014 - Jun 2016New York, New York, UsLed the management, development and execution of the following Optimizely client services teams:● Solutions Architect: Responsible for implementation, custom integrations, and advanced solution development● Strategy Consultant: Leveraging optimization strategy, process improvement, and organizational structure to help clients achieve maximum value from conversion rate optimization and personalization● Solutions Partner Enablement: Responsible for enabling and developing Optimizely's global ecosystem of Solutions Partners by providing technical and optimization strategy advisorySpecial Projects:● Led the development and rollout of the Optimizely Platform and Developer Certification programs● Creation of the New Product / Customer Success specialist program
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Solutions ArchitectOptimizely Jun 2013 - Apr 2014New York, New York, Us
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Senior Consultant, It Advisory ServicesEy Jun 2012 - Jun 2013London, Gb -
Consultant, Systems Integration & TechnologyAccenture Sep 2010 - Jun 2012Dublin 2, Ie -
Analyst, Systems Integration & TechnologyAccenture Jun 2008 - Aug 2010Dublin 2, Ie
Junan Pang Skills
Junan Pang Education Details
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The Ohio State UniversityMinor: General Business Administration -
Qingdao UniversityChinese Language And Culture
Frequently Asked Questions about Junan Pang
What company does Junan Pang work for?
Junan Pang works for Intercom
What is Junan Pang's role at the current company?
Junan Pang's current role is VP, Solutions and Customer Success.
What is Junan Pang's email address?
Junan Pang's email address is ju****@****ail.com
What is Junan Pang's direct phone number?
Junan Pang's direct phone number is +141551*****
What schools did Junan Pang attend?
Junan Pang attended The Ohio State University, Qingdao University.
What skills is Junan Pang known for?
Junan Pang has skills like Requirements Gathering, Business Process Design, Sdlc, Testing, Analysis, Software Project Management, Microsoft Office, Business Requirements, Javascript, Enterprise Software, E Commerce, Software Development Life Cycle.
Who are Junan Pang's colleagues?
Junan Pang's colleagues are Jorge Jaime-Rivera, Erin Fairclough Bechtle☁, Lydia H., Sammie Havlicek, Timothy Doan, Sophie W., Vinícius Teixeira.
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