AeroLeads people directory · profile
Junan Pang Email & Phone Number
VP, Solutions and Customer Success
at
Intercom
1 work email found
@optimizely.com
4 phones found area 415 and 800
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
VP, Solutions and Customer Success
Location
San Francisco, California, United States
Company size
Who is Junan Pang? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Junan Pang is listed as VP, Solutions and Customer Success at Intercom, a with 1770 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at optimizely.com, phone signal with area code 415, 800, and a matched LinkedIn profile for Junan Pang.
Junan Pang previously worked as VP, Customer Success & Solutions at Intercom and Sequoia Capital Builder at Sequoia Capital. Junan Pang holds B.S. Computer And Information Science, Minor: General Business Administration from The Ohio State University.
Company email context
Email format at Intercom
This section adds company-level context without repeating Junan Pang's masked contact details.
{first}@optimizely.com
86% confidence
AeroLeads found 1 current-domain work email signal for Junan Pang. Compare company email patterns before reaching out.
Profile bio
About Junan Pang
I've been fortunate to have a broad range of experience in Customer Success, from Professional Services to CSM (Digital, Scaled, and High-Touch). Along the way, I've helped to scale CS organizations at companies like Optimizely and Slack with revenue ranging from $20M to $120M+ and $400M to $1B+.
Listed skills include Requirements Gathering, Business Process Design, Sdlc, Testing, and 39 others.
Current workplace
Junan Pang's current company
Company context helps verify the profile and gives searchers a useful next step.
Intercom
17 roles
Junan Pang work experience
A career timeline built from the work history available for this profile.
Vp, Customer Success & Solutions
Current
Aug 2024 - Present
Sequoia Capital Builder
Current
Feb 2023 - Present
Nov 2022 - Present
Member Of The Board Of Advisors, Customer Success And Insights Mba Program
Jan 2020 - Nov 2022
Founder
CurrentLargest Customer Success meetup in the world. Held in San Francisco, CA with over 4,500 members focused on sharing industry best practices and developing community.
Aug 2015 - Present
Feb 2024 - Jul 2024
Head Of Customer Success - Telecom, Media, And High Tech (Tmt) Operating Unit
Feb 2022 - Jan 2024
Head Of Customer Success - Americas West
Mar 2019 - Feb 2022
Advisory Board Member
May 2018 - May 2022
Director, Customer Success Amer / Apac
● Led the North American and APAC Customer Success Management program responsible for product adoption, renewal, and expansion● Hired, developed, and enabled high performance teams across Digital (mid-market), Enterprise, and Strategic customer segments with a team of 27 CSMs and managers● Partnered with the Enterprise and Digital Sales teams to drive business growth across all products and services● Accurately forecasted and drove operational Customer Success metrics
Jun 2018 - Mar 2019
Director, Global Professional Services
● Developed and led Optimizely's Professional Services program across the US, Europe and APAC regions to drive product adoption and net retention● Specializations include: optimization strategy, implementation, integration, and training of Optimizely's industry-leading platform● Partnered with the Enterprise and Corporate Sales teams to drive business growth across all products● Responsible for the Profit & Loss of the Global Services organization● Provided coaching and mentorship to Global Services and Customer Success Management teams● Broader focus on platform adoption, customer retention, and scaling as part of the Customer Success leadership team
Jun 2016 - Jun 2018
Manager, Solutions Architects
Led the management, development and execution of the following Optimizely client services teams:● Solutions Architect: Responsible for implementation, custom integrations, and advanced solution development● Strategy Consultant: Leveraging optimization strategy, process improvement, and organizational structure to help clients achieve maximum value from conversion rate optimization and personalization● Solutions Partner Enablement: Responsible for enabling and developing Optimizely's global ecosystem of Solutions Partners by providing technical and optimization strategy advisorySpecial Projects:● Led the development and rollout of the Optimizely Platform and Developer Certification programs● Creation of the New Product / Customer Success specialist program
Apr 2014 - Jun 2016
Solutions Architect
Jun 2013 - Apr 2014
Senior Consultant, It Advisory Services
Jun 2012 - Jun 2013
Consultant, Systems Integration & Technology
Sep 2010 - Jun 2012
Analyst, Systems Integration & Technology
Jun 2008 - Aug 2010
Team & coworkers
Colleagues at Intercom
Other employees you can reach at intercom.io. View company contacts for 1770 employees →
CC
Catherine Chen
Colleague at IntercomLondon Area, United Kingdom
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PA
Paula A.
Colleague at IntercomIreland
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JO
Julian Otis
Colleague at IntercomGreater Chicago Area, United States
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LL
Lichin Lin
Colleague at IntercomLondon, England, United Kingdom
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FC
Filipa Costa
Colleague at IntercomIreland
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LM
Lilian Machado Colsant
Colleague at IntercomSan Jose, California, United States
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LS
Lauren Smith
Colleague at IntercomBrooklyn, New York, United States
View →
SD
Sonya Dolzhenko
Colleague at IntercomYerevan, Armenia
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JC
Jodival Costa
Colleague at IntercomAnguera, Bahia, Brazil
View →
RS
Riana S.
Colleague at IntercomGreater Chicago Area, United States
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Catherine Chen
Colleague at IntercomLondon Area, United Kingdom
View →
PA
Paula A.
Colleague at IntercomIreland
View →
JO
Julian Otis
Colleague at IntercomGreater Chicago Area, United States
View →
LL
Lichin Lin
Colleague at IntercomLondon, England, United Kingdom
View →
FC
Filipa Costa
Colleague at IntercomIreland
View →
LM
Lilian Machado Colsant
Colleague at IntercomSan Jose, California, United States
View →
LS
Lauren Smith
Colleague at IntercomBrooklyn, New York, United States
View →
SD
Sonya Dolzhenko
Colleague at IntercomYerevan, Armenia
View →
JC
Jodival Costa
Colleague at IntercomAnguera, Bahia, Brazil
View →
RS
Riana S.
Colleague at IntercomGreater Chicago Area, United States
View →
2 education records
Junan Pang education
B.S. Computer And Information Science, Minor: General Business Administration
The Ohio State University
Chinese Language And Culture
Qingdao University
FAQ
Frequently asked questions about Junan Pang
Quick answers generated from the profile data available on this page.
What company does Junan Pang work for?
Junan Pang works for Intercom.
What is Junan Pang's role at Intercom?
Junan Pang is listed as VP, Solutions and Customer Success at Intercom.
What is Junan Pang's email address?
AeroLeads has found 1 work email signal at @optimizely.com for Junan Pang at Intercom.
What is Junan Pang's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 800 for Junan Pang at Intercom.
Where is Junan Pang based?
Junan Pang is based in San Francisco, California, United States while working with Intercom.
What companies has Junan Pang worked for?
Junan Pang has worked for Intercom, Sequoia Capital, University Of San Francisco, Sf Customer Success Meetup, and Slack.
Who are Junan Pang's colleagues at Intercom?
Junan Pang's colleagues at Intercom include Catherine Chen, Paula A., Julian Otis, Lichin Lin, and Filipa Costa.
How can I contact Junan Pang?
You can use AeroLeads to view verified contact signals for Junan Pang at Intercom, including work email, phone, and LinkedIn data when available.
What schools did Junan Pang attend?
Junan Pang holds B.S. Computer And Information Science, Minor: General Business Administration from The Ohio State University.
What skills is Junan Pang known for?
Junan Pang is listed with skills including Requirements Gathering, Business Process Design, Sdlc, Testing, Analysis, Software Project Management, Microsoft Office, and Business Requirements.
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