1. Providing and assisting customers at all operational areas which includes check in, baggage, ramp duties, lounge services, arrival handling etc.2. Handling customer complaints and using judgement to provide solutions that are within scope of control.3. Monitoring and reporting on customer handling procedures performed by ground handling agents to enhance customer services standard.4. Overseeing and working closely with service partners in ensuring obligations are met by handling agents to ensure smooth and high quality customer experience.5. Conducting general traffic and in-flight administrative duties including vendor invoice verification.

An operational role where I represent Singapore Airlines as an airport ground staff to provide world-class customer service to respected customers. My responsibilities include: ● Processing and facilitating customers across various airport touchpoints from check-in, baggage acceptance, and boarding to general flight turnaround activities.● Facilitating regular engagement with various service handling partners, regulatory government and airport agencies, and relevant internal overseas or HQ stakeholders.● Handling other administrative items such as preparing department performance reports and executing meticulous invoice verification on a regular basis.● Ensuring safety standards and hygiene across all facets of airline operation including conducting potential audit checks and reporting.

Handled different queries of respected clients regarding various real estate projects.Maintained excellent relationships with clients for better customer satisfaction

Prepared grade sheets, slides, course materials, questionnaires, etc. to assist the teacher effectively.