Assisted with IT asset Management duties. Assigned and enrolled devices into our MDM solution. Provided support with user accounts (onboarding / offboarding) and assigned software licenses to users as requested. Provided purchase support for devices and facilitated warranty repairs for company equipment.

Provided internal IT support for end-users, including printing, EMR support, scanning, etc. Provided support with an emphasis on customer support. Escalated issues to appropriate teams to ensure quick and accurate resolutions.

Helping clients achieve their technology goals through consulting, planning, and implementation of projects. These include access point configurations and installs, server maintenance and troubleshooting, networking setup for new and existing clients, and post install support.

Assisting IT Director with various business projects and support to achieve company goals over four main plants. Began as a general helpdesk role but progressed into server and network installation, configuration, and management.Configured fresh out of box Dell servers for RAID, installation of Operating System, and installing and configuring Hyper-V.Designed and implemented storage solution project (Exablox One Blox System) including off-site storage replication.Managing Active Directory and Group Policy changes in the network environment, as well as general system administration duties including weekly checks of critical systems. Configured and installed networking switches and installed access points throughout the plants. Also installed new Sophos firewalls for main site and offsite locations via Site-to-Site VPN and maintained VPN solution for remote use. Configuration included use of Nat Routing and traffic shaping (QoS).

Supporting clients with troubleshooting and solving their IT issues.Issues tackled include VPN related problems, general desktop support, application support, phone system management (i.e. voicemail password resets), AD account management and creation, and managing their Solarwinds MSP software.Also troubleshooted network and firewall issues to ensure clients stayed online.

Coordinated IT systems involved with the construction of the new feed mill in Bruceville, Indiana and a new turkey processing facility in Vincennes, Indiana.Work included IP phones, fax machines, PC installation, communication with vendors, and resolving post-install and post-startup issues. Also supported and maintained the company SharePoint.Acquired basic knowledge of SQL queries to resolve inventory discrepancies between the production and ERP systems. Project work involved testing, scheduling, and deployment of hardware and software upgrades and fresh installs. Provided rollout support for the inventory system upgrades.Performed the role of helpdesk, supporting end users with general IT issues.