June Mackey Email & Phone Number

3501 Olympus Blvd Coppell Tx 75019

Coppell, Tx - Remote

Provided great customer service.Document accounts with summaries explain reason for default and resolution possibilities.Assisting customer to resolve delinquent accounts by utilizing Loss Mitigation programs and Covid 19 Forbearance plans.Exceeded metric expectations.Incoming and outgoing calls (operated dialer system - MSP, Max Agent, Ring Cental, Black Knight and Paymentus. Made decisions with established procedures that balance the needs of the customer and the company.

Irving, Tx

Workflow of the assigned firms portfolio.Make decisions on portfolio cross dependency risks and issues.Ensure that portfolio law firms have a clear understanding of their role and responsibility.Determine appropriate level of risk base on time horizon , risk preferences, expectations of market conditions.Responsible for bi-monthly presentation meetings with law firms.Monitor scorecard , Out of standards, Turn Rates and State Allocations

Irving, Tx

Provided great customer serviceAnalyzed principles and processes for providing customer and personal servicesCoordinate teams efforts to ensure quality and timelinessAuthorized decisions within established proceduresMaintained a portfolio of accounts to reduce bad debt lossesInteracted with all levels of managers ,internal departments and external clientsWorked Independently

Irving,Tx

Provided great customer serviceDocument accounts with summaries explain reason for default and resolution possibilitiesResolve delinquent accounts utilizing customer assistance programsExceeded metric expectationsIncoming and outgoing calls (operated dialer system)Made decisions with established procedures that balance the needs of the customer