June Paul Eleguin Email & Phone Number

Burnaby, British Columbia, Canada

Cebu, Central Visayas, Philippines

* Work with System Architects to provide requirements* Analyze system behavior * Analyze Data from Siebel CRM to migrate to MS D365* Convert Siebel Data for D365 Migration* Demonstrates subject matter expertise in defining, developing and improving processes * Troubleshoot issues; respond to inquiries;

Region Vii - Central Visayas, Philippines

• Works with the Sub-process Owner in developing and optimizing processes to drive process efficiency and effectiveness.• Provides guidance to the key users in the development of process documents according to Lexmark standards. Ensures that the documents supports business continuity.• Acts as the second level escalation for systems, process and data issues. Provides direction to the key user in developing business governances.• Supports the Sub-process Owner in defining… Show more • Works with the Sub-process Owner in developing and optimizing processes to drive process efficiency and effectiveness.• Provides guidance to the key users in the development of process documents according to Lexmark standards. Ensures that the documents supports business continuity.• Acts as the second level escalation for systems, process and data issues. Provides direction to the key user in developing business governances.• Supports the Sub-process Owner in defining performance metrics and business governances, develops and implements strategies and tactics that continuously improve performance in the delivery of customer requirements, business targets and global process alignment.• Works with the Sub-process Owner in driving process standardizations and or harmonization’s. Defines and implements global process and policies.• Analyzes and gather customer data, information, and needs.• Writes business documentation which include process maps, desk procedures and training manuals• Determines areas of non-conformance to standard and create actions plans to implement corrective measures• Drives standardization and simplification of existing processes and ways of working; identify and implement new approaches and solutions to process management issues identified through analysis of process.• Demonstrates subject matter expertise in defining, developing and improving processes • Troubleshoot issues; respond to inquiries; ensure accuracy of data on all reports and metrics. • Collaborates/communicates with other team members and geography focal points; research and resolve escalated issues and inquiries• Leads projects to support the strategy and/or to improve the process in general. Could lead and manage multiple projects simultaneously Show less

Cebu City

• Acts as the Subject Matter Expert for Customer Setup.• Supports the Process Analyst in developing meaningful systems and process changes that will improve efficiency and process effectiveness.• Represent the Customer Setup in process discussions with stakeholders, systems, team and other Lexmark Business Units.• Support the process Analyst and Sub Process Owner in documenting desk procedures, training manuals, and process maps utilizing the BPMN format or other Lexmark Standard… Show more • Acts as the Subject Matter Expert for Customer Setup.• Supports the Process Analyst in developing meaningful systems and process changes that will improve efficiency and process effectiveness.• Represent the Customer Setup in process discussions with stakeholders, systems, team and other Lexmark Business Units.• Support the process Analyst and Sub Process Owner in documenting desk procedures, training manuals, and process maps utilizing the BPMN format or other Lexmark Standard. Maintains these documents to ensure business continuity and standardize process execution.• Creates and maintain training manuals utilizing Lexmark standard formats. Supports the Training Specialist or Quality Specialist in conducting functional training to ensure standard and effective process execution.• Delivers effective communication (email, conference call, training, immediate release, etc.) to the Customer Setup Team, GEO stakeholders, and/ or other internal business units for any issues.• Conduct pilot testing’s and User Acceptance Test for process change, either initiated internally or Worldwide.• Conducts first level troubleshooting for systems, process and data issues. Develops data and process related issue fixes. Creates the appropriate system tickets to resolve system issues.• Determines the root causes for process deviations and data quality issues to management. Works with the Process Analysts in developing the corrective, proactive and preventive solutions of these issues. Works with the systems team in determining root-causes on systems driven issues. Develops with the Process Analysts system designs to prevent process, systems or data issues and or create business control the issues. Show less

Cebu City

• Ensures daily metrics achievement• Reviews and assigns workload distribution considering manpower resource.• Co-creates staffing schedule with manager. Ensures schedule/s is/are met by managing back-up system, leaves, overtime, and breaks• Supports the manager in performance management by monitoring, analyzing Metric’s result, conduct timely and quality coaching and reporting work execution and behavior of employees• Acts as a subject matter expert, on operational issues… Show more • Ensures daily metrics achievement• Reviews and assigns workload distribution considering manpower resource.• Co-creates staffing schedule with manager. Ensures schedule/s is/are met by managing back-up system, leaves, overtime, and breaks• Supports the manager in performance management by monitoring, analyzing Metric’s result, conduct timely and quality coaching and reporting work execution and behavior of employees• Acts as a subject matter expert, on operational issues, provides guidance to the specialists, and serves as 1st level of escalation between cross functional teams• Participates in initial phase of recruitment.• Demonstrates ability to resolve diverse problems, and to understand the importance of structure, organization, resource management.• Possesses ability to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way.• Possesses strong problem-solving skills to develop innovative solutions to complex issues, establish short and long term solutions.• Organizational and time management skills sufficient to independently establish priorities and coordinate and complete competing assignments within established timeframes• Ability to maintain organized records• Ability to plan activities and programs such as meetings, orientations, trainings. Show less

Cebu City

Cebu City

Cebu City

Automobile/Automotive Mechanics Technology/Technician

Bachelor Of Science (B.S.), Computer Engineering