June Ann Neblett Email & Phone Number

Mississauga Ont

Etobicoke

Brampton

Brampton/Toronto

-Managed performance and relationships between Rogers and our affiliate vendor to drive excellent sales & services -Establish key business relationships with multiple Vendors and Internal Stakeholders -Able to assess areas of opportunity quickly and action accordingly -Build a stable working relationship with Vendor Leaderships providing weekly meetings and coaching sessions to develop a strong foundation for success-Responsible to launch Rogers initiatives across vendor sites•-Developed initiatives to resulting in increased results and revenue-Built a solid support process and checkpoints to effectively measure and support vendor performance - Conducted coaching sessions and instructed a team in the proper methodology of generating a sales lead, closing sales and effectively communicating with customers-Foster and support building a sales culture by spearheading call centre initiatives and incentives -Work with National partners to refine and improve processes that will improve sales and quality performance

Brampton

-Daily coaching and development of consultants to impact their success in meeting their sales targets.-Monitor team productivity results and develop action plan to enhance team performance.-Resolve customer service issues through effective decision making.-Manage using techniques that supports a revenue generating culture.-Liaise with colleagues and other departments to support open communication and exchange of information.-Provide updates on team performance in weekly/monthly activity reports.-Conduct timely and regular performance reviews for team members to enhance their job and career development.

Bloor Street

-Conducted coaching sessions and instructed a team of 20 in the proper methodology of generating a sales lead and closing sales.-Work with the team to enhance customer service.-Ensure schedule adherence, attendance and professional behaviours through progressive coaching and disciplinary actions.-Improve Lead Generation production levels/client satisfaction.-Coordinate all programs deliverables to ensure production level meets program metrics.-Utilize best practices to ensure optimal delivery of quality leads, sales and customer services.-Participate in strategy planning sessions with operations, quality assurance and training.