June Carlston Email & Phone Number

1816 W. Dupont Rd, Fort Wayne, In

---Provide members with efficient, accurate and friendly service---Facilitate a customer-service oriented team and member friendly environment---Promote Credit Union services to current and prospective members and businesses---Communicate effectively with members, support departments, internal and external contacts---Audit new accounts ---Represent my branch on the Community Involvement committee---Membership officer at my branch---Audit new accounts ---Communicate new programs and implements solutions to our members---Received excellent MSA award for all but one month---Received Large Branch of the Year Customer Service Award for 2015

• Managed Walgreens Drug Store with annual sales of over $4.8 million:--Improved income before carrying charges by 23% through budgeting payroll, successful merchandising and implementation of cost containment measures.--Increased income after carrying charges by 18% by promoting higher gross merchandise in prime locations.--Improved front end sales per customer by 5% by training employees to promote profit items and suggestive selling merchandise.--Increased Private brand sales by 6% through utilizing merchandising strategies to promote our most popular private brand items in high traffic locations.--Increased front end gross profit per customer by 5% through excellence in customer service. --Increased the amount of 90 day prescriptions by 8% year over year by training staff to promote this as a cost savings to our customers, resulting in a cost saving to both Walgreens and the customer.--Achieved Most Improved Self Service Award in the District, 1997. This was done by strategic buying to promote new items, especially for seasonal merchandise. • Maintained Extraordinary Customer Service:--Proven skills in training employees in customer service as shown through an increased customer satisfaction score of 20% (per company surveys).--Incentivized employees to sign-up customers for Email with Loyalty Cards resulting in Best in Region award for 2013.--Customer Service Superstar Best in Region, 2007. • Recruited, trained and supervised a team of 25 employees:--Hired, orientated, and trained new team members.--Scheduled team members within District set budget.--Prepared and audited payroll bi-weekly.• Monitored inventory control and ordering:--Maintained vendor and recall returns.--Set new departments to plan-o-gram (POG).--Ordered promotional, seasonal, and expense merchandise utilizing seasonal forecasts, past seasonal histories and documents created from seasonal record-keeping.--Analyzed Loss Prevention KPI’s to monitor shrink.