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Goa, India

Banglore

Goa, India

Goa, India

Job Profile :-( Monitor & drive Last mile delivery operations). Responsible for overall planning, set-up and Execution for E-commerce business for the Goa area and flare in bringing new business under the E commerce vertical. Heading 1 Station & 12 branches across the territory. Assist & support the managers on FM & LMD expansions plan & identify areas which need improvement. Responsible for capacity & Manpower recruitment expansion. Working closely with Control… Show more Job Profile :-( Monitor & drive Last mile delivery operations). Responsible for overall planning, set-up and Execution for E-commerce business for the Goa area and flare in bringing new business under the E commerce vertical. Heading 1 Station & 12 branches across the territory. Assist & support the managers on FM & LMD expansions plan & identify areas which need improvement. Responsible for capacity & Manpower recruitment expansion. Working closely with Control tower & OPC team on supporting branches for last mile operations.Responsible for resolving client & Business partner related escalations. Responsible for improving key operations metrics. Stabilizing inbound & outbound processes by adding process controls & standard work checklists. Managing client meetings & resolving operations related issues. Providing long term solutions to increase productivity conversion. Negotiating & finalizing rates with vendors for last mile operations & Initiating & horizontally deploying change management across the assigned territory. Reviewing vehicle contracts, petty cash expenses, BP pay-outs & market vehicle expenditures for better cost control. Create and ensure strict adherence to SOPs. Create daily MIS reports to be shared with senior management. Monthly meetings with manpower vendors for resolution of WM’s salary issues. Responsible for calibration of team members, Vendors & WM’s Show less

Goa, India

Job Profile :-( Inbound and Outbound delivery operations). Planning, scheduling, assigning pickup & delivery jobs according to process Requirement for optimum utilization of available manpower. Vendor development which includes identification, finalization & developing the Vendor as per the establishment policies & requirement. Day to Day Interaction with customers for business development. Coordination with clients & the company network for better service… Show more Job Profile :-( Inbound and Outbound delivery operations). Planning, scheduling, assigning pickup & delivery jobs according to process Requirement for optimum utilization of available manpower. Vendor development which includes identification, finalization & developing the Vendor as per the establishment policies & requirement. Day to Day Interaction with customers for business development. Coordination with clients & the company network for better service levels. Providing scheduled training & awareness on operational documentation to the team. Assisting Customer Service Department in solving customer queries. Show less

Goa

Job Profile: (Export and Import Operations). Preparation of AWB (Air way Bill) for export and import shipments. Collect and verification of Export & Import documentation (Invoice, Packing List, and other documents of consignment. Arranging of vehicles for dispatch. Dispatch report & reconciliation. Coordinating with Customer preferred associate and operation team (Mumbai Hub) for efficient and smooth Custom Clearance for Export & Import Shipments. Tracking the… Show more Job Profile: (Export and Import Operations). Preparation of AWB (Air way Bill) for export and import shipments. Collect and verification of Export & Import documentation (Invoice, Packing List, and other documents of consignment. Arranging of vehicles for dispatch. Dispatch report & reconciliation. Coordinating with Customer preferred associate and operation team (Mumbai Hub) for efficient and smooth Custom Clearance for Export & Import Shipments. Tracking the consignment till it reaches to destination & informing delay reaching of consignment to the clients with reason through phone calls and emails. Handling Customer inquiries and responding to the queries individually delivery products to the customer end. Responsible to co-ordinate with Insurance Surveyor for claim and settlement in the case of damage during the transit. Payment Follow-up with Clients and reconciliation of payments and updating the payment records to the Finance team. Show less

Goa

• Responsible for overall operations of the Hub.• Leading Field Executive Team as a Team Leader, providing technical moral support to the Field Executives assuring best performance and customer care to ensure quality and quantity work for the customer as well as the company.• Preparing daily workloads for staff & co-ordinating the daily allocation of work, • Segregate the routes of shipments to the Field Executives• Create Run- sheet and assign daily work to Field… Show more • Responsible for overall operations of the Hub.• Leading Field Executive Team as a Team Leader, providing technical moral support to the Field Executives assuring best performance and customer care to ensure quality and quantity work for the customer as well as the company.• Preparing daily workloads for staff & co-ordinating the daily allocation of work, • Segregate the routes of shipments to the Field Executives• Create Run- sheet and assign daily work to Field Executives.• Check and revert on Mails ( Priority delayed, Customer,Escalations, Pickups pending).• Handling Customer inquiries and responding to the queries individually delivery products to the customer end.• Collection of COD amount from the Field Executives and Updating the payment records in the ERP.• Capacity Building and Training new Field Executives about the SOP’s regarding cash collection and Fake notes.• Maintaining various registers and preparing Daily Reports of the same.( Daily Delivery Reports, Cash On Delivery, End Of Day, Pending Reports).• Making decisions on various challenging issues that arise on a daily basis. Show less