With a passion for the logistics industry and its potential to transform the e-commerce sector in India, I am a Logistics Executive at Kuberjee - कुबेरजी, a leading online marketplace that connects buyers and sellers across the country. In this role, I ensure smooth and timely delivery of orders for e-commerce clients, leveraging my skills in customer relationship management (CRM) and communication.I also manage and coordinate a team of 10 logistics associates, resolving any issues or challenges that arise during the transportation process, and optimizing the operational efficiency and cost-effectiveness of the logistics network. Thanks to our team's efforts, we have achieved a 95% customer satisfaction rate and a 90% on-time delivery rate in the last six months. Prior to joining Kuberjee in December 2020, I worked as a Manager at GOODLUCK COURIER SERVICES PRIVATE LIMITED for more than four years, where I oversaw the operations and performance of a regional branch, handled contracts and negotiations with vendors and customers, and implemented quality and safety standards. I am always eager to learn new skills and technologies that can enhance my professional development and contribution.