Analyst with over 4 years of experience in supporting business solution software and analyzingbusiness operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve thecareer goals.Experienced with Agile methodologies Hands on experience in writing user stories , usecases, documentation handling projects in multiple domains such as trading, bankingecommerce etc. Experience in software products /services industry.Experience inimplementing and deploying the digital applications as per the clientcustomization.Proven experience in managing multiple priorities and creating thedetailed documents and conceptualize the solutions clearly with customer.• Act as a key point of contact for all aspects of releases.Experience in managing technicalpriorities and dependencies within the backlog.

Business Analyst with over 3+ years of experience supporting business solution software and analyzing business operations. Develop business architecture using requirements such as scope,processes,alternatives and risks. Analyze client business requirements and proceeses through document analysis,interviews,workshop and work flow analysis. Communicate client business requirement by constructing easy to understand data and process models. Draft and maintain business requirements and allign them with functional and technical requirements. Hands on experience with agile methodology.

Remote desktop support & troubleshootingfocused on providing Network & security ,Troubleshooting. Analysis of customer requirements & suggestions on Infrastructure- Network as well as Security,and providies ticketing services.Solid understanding of routing Protocols and TCP/IP Protocols.Software updations and installations.provide technical support via chat, emails and calls.

We offer our customers with incomparable IP Product support services that can resolve the issues of IP CCTV Camera/product.Handles a range of issues related to product hardware, beginning from installation to troubleshooting of a product. Hardware tech support includes offering assistance over the telephone for hardware maintenance, resolve internet service problems, assistance for software issues, and get remote IT support over the phone.Real-time troubleshootingOnline tech support through live chat, toll-free telephone support, email support.Handling of installation issues, assisting in network set-ups and management, driver installation, software updates, etc.Pre-sales and post-sales product supportRemote PC repairoffer software tech support services to address a variety of software issues. Some of the software services provided are:Product installation servicesInstallation of product updatesSupport for custom applicationSupport for infrastructure software and many more