June Hampton Email & Phone Number

Passionate about Customer and Patient Experience. Building a global centre of service excellence for owners of customer / patient centric businesses. We deliver the most current coaching, courses and resources to dramatically increase your customer / patient trust, brand credibility and performance. Core Transformational Solutions for people &.

Designing, developing and Facilitating dynamic interactive training and tools that shift thinking and behaviour in the arenas of leadership, Customer experience, complaints handling. Developing bespoke learning maps and tools for organisations to embed strategy, values and behaviours in their staff at induction and beyond.

North Bristol

Delivering 12 week programmes for businesses and organisations in addition to my own self development wellbeing community. Utilising mindfulness practices plus the fantastic work of Ruth Steggles and Rose Dixey (Founders) to enhance wellbeing, take stock and create the life and business you desire. People who take care of their mental, emotional and.

Bristol, United Kingdom

Launching and establishing the newly created role of Head of Patient Experience. Working to the Director of Nursing and Quality and alongside Associate Director of Quality Governance, Deputy Director of Nursing and the Head of Patient Safety Improvement.Managed and developed the Patient Experience Manager, Specialist Matron for Dementia, Chaplaincy and.

Great Western Hospital, Swindon

A part time interim placement working for the Executive taking a Fresh Eyes look at the Clinical Governance arrangements and working to help establish the Effective Governance Work Stream and the Learning Organisation Work Stream of the new Quality Improvement Action Team.Delivered a review and report of the Governance arrangements and processes with.

Led the team of Clinical Governance Managers providing governance support to the operational units. Developing governance systems and performance measures to the business and providing management reports.Leading and supporting serious incident investigations, training staff in investigation tools and techniques. Distilling, distributing and applying.

Responsible for providing governance support to a portfolio of provider units. Mobilising new services from a governance perspective. Designing and developing governance monitoring and reporting systems. Providing governance reports to management.

Mobilised Clinical Governance in new services, provided training in governance topics. Set up the governance structure for the organisation in conjunction with the Medical Director.Registered new services with the Healthcare Commission.

South West Division Of Hospitals

Provided governance support to a division of private hospitals. Provided internal inspection / assessment of those hospitals against an inhouse assessment tool modelled on the Care Standards.Created a review system to enable monitoring of improvement following Healthcare commission inspections.Developed monitoring to help drive improvements to patient's.

Angus LHCC, Arbroath LHCC And The Elderly Care Directorate Across Tayside

In conjunction with the Medical Director, Nursing directorate and other facilitators defined Clinical Governance, its structure, framework, operations, reporting and monitoring within the Trust.Introduced Clinical Governance to the Trust and successfully implemented the structure, framework, operations, reporting and monitoring across the Trust.Set up and.

Angus, Scotland

Developed and implemented quality monitoring systems.Complaints managementPatient surveysPatient informationSupported the development and maintained quality circlesTrained staff in quality improvement methodology and tools of improvement. A three month programme of training (6 days) resulting in participants presenting their own quality improvement project.

Perth, United Kingdom

In conjunction with the training and development manager developed and led a training programme (7 days over three months) to develop, support and maintain the quality circles team leaders and members. The training programme transformed the output of the leaders and members who each conducted a programme of observation, monitoring and improvement. Results.

Bridge Of Earn Hospital

Led the nursing team providing care to adults and children within the ENT ward.

The London Hospital, Whitechapel, London

Staff Nurse in ENT, Oral Surgery and Plastic Surgery ward.

Pembridge Unit, Paddington Community Hospital, London

Staff nurse leading staff in the provision of hospice care to the terminally ill and their families.

Turner Ward, The London Hospital, Whitechapel, London

Staff nurse providing care for patients suffering from MRSA within a dedicated isolation unit.

Rainham, Essex

Prepare samples and carried out Atomic absorption spectrography, X-ray spectrography and Emission spectrography on the samples. Providing reports for the business.

Certified Practitioner Of Neuro Linguistic Programming, Neuro Linguistic Programming

Diploma In Leadership And Management

Social Media

Advanced Leadership Development Programme, Organizational Leadership

Leadership Development

180 Cats Points, Living With Technology, Working With Organisations, Organisational Systems, Professional Judgement

Working with Organisations, Organisational Systems and Professional Judgement and Decision Making

Certificate In Nursing, Nursing

Certificate in Nursing

Registered General Nurse, Acute Adult

Registered General Nursing

Onc Physical Sciences, Chemistry, Physical, Organic, Non-Organic, Physics, Mathematics

ONC in Physical Sciences

8 Gce O Levels And 2 Cses

Grammar School Education

Education record