Junel Castro Email & Phone Number

California, United States

● Onboarded new temps by entering employee information into systems.● Carried out day-to-day duties accurately and efficiently.● Provide phone support and remote remediation for workstation issues.● Troubleshooting and resolving customer system problems across a broad range of technologies.● Provide remote installations of new software and upgrades.● Provide remote installations of service Packs and security updates.● Provide onsite support and installations to clients when necessary.● Provide help desk support including analyzing and resolving end-user issues.● Improved operations through consistent hard work and dedication.● Identified issues, analyzed information and provided solutions to problems.

Cebu City

● Consistently met deadlines and requirements for all production work orders● Prepare concise and detailed documentation of technical issues● Implemented lean principles to optimize repair room workflow● Extensively trained new and existing employees● Facilitated early field failure analysis captures on new products and escalated to appropriate engineers● Managed customer flow and responded to technical support needs of customers● Hardware and software troubleshooting● Restored customer confidence in Apple Products● Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.● Proved successful working within tight deadlines and fast-paced atmosphere.● Offered friendly and efficient service to customers, handled challenging situations with ease.● Worked with customers to understand needs and provide excellent service.● Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.● Worked flexible hours across night, weekend and holiday shifts.● Carried out day-to-day duties accurately and efficiently.Provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Some examples of these issues are slow performance, connection problems, and an inability to access data and are able to deal with most customer issues over the telephone, however some issues need to be dealt with on site, especially if the computer software and hardware needs to be modified, cleaned, or repaired.

Corrections of navigational Charts.Update new Information to the Charts given by the UKHO. (United Kingdom Hydro graphic Office)responsible for preparing the purchase orders, receiving, storing, issuing the goods, managing the stock levels and giving out the supplies from the stock.Attend Clients needs.