•Handle withdrawal and deposit transactions•Handle account closure and time deposit withdrawal and standing instructions•Foreign notes exchange•Activation of inactive accounts•Handle backend duties eg. balancing of atm cards, filing•Chequers collections and checking•Assist customer inquiries in a timely manner•Provide good customer service and going the extra mile to provide value added services.• Being accurate while meticulous with details when handling transactions.• Comply with the bank’s internal guidelines and compliance whilst still delivering top notch client servicing

• To expand and develop business market share through successful fulfillment and excellent customer service and rapport building• Handle recruitment and search fulfillment, under local context and probably later regional coverage• To assure that 100% service delivery to meet economic and technical buyers of client• Meet target set• Make regular visits to clients’ HQ office and other premises to meet hiring managers, gather feedback and ensure good customers satisfaction.•Ensure that issues faced are resolved within good turnaround time, and escalated to reporting in-charge with solutions in place• In charge of cold calling and business development for new clients

- Achieve and exceed aggressive personal annual sales target through increasing conversion ratio- Liaise with the operations to ensure the customer has support- Schedule appointments through zoom through callings and roadshows for weekends.- Determine customer needs and has the responsibility to match these needs with the company’s service capabilities.

- Developed a pipeline of opportunities through cold calling and other lead generation efforts, while managing complex end-to-end sales process in efforts to forging great relationships with established clients and consumers- Perform the necessary processes, procedures, and verbal dialogues to effectively customize offers and cross-sell an expansive set of products and services to new and existing customers- Ensuring smooth execution of the merchant onboarding process while aiding with a technical setup to ensure active transaction for merchants

- Joined as a full time retail assistant and eventually progressed to Retail Associate and spearhead the coordination, operations management, and marketing of 2 shops. -Attended networking sessions to clinch deals that led to an increase of 50% of the company’s revenue within a year- Spearheaded training, orientation and hiring of new retail assistants.

•Joined as an administrative clerk and eventually progressed to Sales Officer and led the coordination of events such as roadshow promotions and marketing champing• Attended networking sessions to clinch deals• Spearheaded training and orientation for new employees to ensure the efficiency of new hires