Take incoming calls from customers as well as track orders, place orders, and troubleshoot lost packagre.

Assist Home Warranty customers with opening new claims, providing claim status, and advising customers why a claim would or would not be covered as determined by their warranty product.

Verify patient demographics using hospital database.Take patient vitals which includes: Blood Pressure, Temperature, and SPO2 and EKG's when patients present with chest pain. Assure patient comfort by offering sick bags, blankets when applicable, and other requests as made by patients.

Answer business line, assist customers with housing inquiries, track requests and mailings by accessing customer database, document calls & faxes received in the Waycross office, scan, shred, and any duties as assigned by the office management.

Verify health insurance coverage for all orthopedic patients to determine eligibility, copay amounts, lifetime max, and out of pocket expenses for a 5 physician orthopedic practice. Answer telephones and assist with patient inquiries. Schedule/Reschedule patient appointments. Also fill in performing patient check in and patient check out.

Process Sales Orders of custom labeled water products and ensure timely delivery of said products by creating trucking manifests, providing ship date and trucking mainfest to the Warehouse Manager. Provide curteous and informative customer service to customers and vendors.

Took customer orders via telephone

Provided exceptional customer service via telephone and in person support to Team Members on all hospital hardware and software. Documented all in bound calls for trends and for future training. Provided follow up to ensure satisfactory resolution was found. Ordered office supplies. Received inventory and verified that all merchandise was delivered.

Communicated with members of the healthcare team, patients, and visitors using oral and written skills and equipment such as answering the telephone and call bell. Greeted patients and visitors to the Outpatient Care Center. Assembled and prepared new patient charts as needed. Ordered patient labs before surgery, paged appropriate healthcare team members after surgical procedures for room "turn over". Assisted in stocking linen areas to ensure ample supply for following days surgeries. Assisted in other departments as a Unit Clerk when needed for vacations and sick leave.

Performed many different duties while employed with Sea Island as I was employed there for 20 years. I began as a data entry clerk and as technology changed I eventuall moved up to Senior Helpdesk Analyst. I provided friendly and instructional support via telephone or in person assistance with common software and hardware issues. Provided computer training to all new hires.