June Yong-Ho Email & Phone Number

Singapore, Singapore

To further develop my design skills, I joined the Experience Design team and focussed heavily on designing digital solutions (e.g. web apps, internal portals) for B2B clients. I also co-run and facilitate strategic design-thinking workshops both remotely and in person to help clients spark innovation, adopt a user-centric mindset and get cross-functional teams work cohesively together to build great products. ➢ Held dual role in the team - served as a UX design consultant for external clients as wellas an in-house UX designer for Avanade.➢ Co-led requirement gathering and design thinking workshops with stakeholders andtranslated these into user interface designs for digital products.➢ Built & iterated Proofs-of-Concept (POC) and prototype digital products to achieve thebest user experience.➢ Collaborated with project managers, business analysts & engineers to refine designs &overcome technological constraints.➢ Created design artefacts such as user personas and customer journey maps to helpstakeholders empathise with both existing users and would-be users.

Singapore

Took up the chance to join the new Digital & Transformation team as the only researcher. This was my first in-house role as a researcher and also my first career in UX.➢ Led research initiatives to assess market appetite for new products and services.➢ Insights community lead - launched 2 online communities in Singapore, Great Voices and Great Conversations, for regular research and testing with customers and agents. ➢ Engaged internal teams/stakeholders to utilize research to make informed design/product/business decisions.➢ Ran user interviews to understand and define user behaviors, needs, motivations and measure usability of solutions.➢ Worked closely with UX designers in the team and co-designed conceptual wireframes & prototypes (Invision, Sketch) to align internal teams and for use in usability studies.

Singapore

After managing a variety of research projects that involve digital products in my career, I decided to deepen my understanding of User Experience (UX) in General Assembly.➢ Employed the User Experience Design (UXD) process & UX methodologies to solve design problems ➢ Completed 5 digital projects (3 websites & 2 mobile apps) in 10 weeks under the mentor of UX professionalsWEBSITES➢ Inklude.me - Created a website to help the deaf community find accessible restaurants/cafes➢ National Museum of Singapore (NMS) - Developed a responsive website and redesigned the interface to showcase NMS's exhibitions and events➢ Singapore Polytechnic (SP) - Simplified the information architecture and revamped the website interface to allow users to find key information easilyMOBILE APPS➢ Travely! - Created a new travel mobile app to optimise users' travel experience➢ Skyscanner - Redesigned the mobile app based on users' needs identified from user researchYou can view my retrospectives of the UX projects I've worked on in the medium link below.

Singapore

YouGov is an online research agency from London. Jumped at the opportunity to lead and manage customised research studies for UberEATS while overseeing other new client accounts. My experience working with digital products here propelled my need to learn more about User Experience and I left to study UX full-time in General Assembly!➢ Led research studies for UberEATS in the team➢ Provided clients with quick and actionable insights through the use of online research➢ Crafted questionnaires and ensure proper execution of all customised research studies ➢ Analysed findings to help clients understand the market opportunities available, thereby informing their business strategy➢ Delivered and presented research findings to senior stakeholders➢ Mentored junior researchers on research methodologies and analysis to deliver high-quality researchClient: UberEATS, Salesforce, Tribal, VisaKey skills: Research planning, report writing, data analysis, training, presentation, client servicing

Singapore

2CV is a boutique research agency from London, specialising in media, tech and entertainment research. To gain more exposure on both quantitative and qualitative research, I joined 2CV's Singapore office. I was then tasked to run multiple research studies to uncover opportunities to increase users' engagement with our clients' digital products (mobile apps). This was the formative experience that shaped my interest in User Experience (UX).➢ Managed the entire research process from scoping through to completion, and delivered projects on time and within budget➢ Conceptualised research design to guide clients in finding answers to their business problems➢ Worked closely with qualitative researchers to provide integrated insights - gelling both quant and qual data to find opportunities and help clients increase conversion ➢ Successful client servicing & retention with recurring work contributing over USD 300K in revenue➢ Contributed in new account wins with well-crafted proposal➢ Promoted to Research manager in 2015Client: Singtel, Disney, HP, Turner, NBA, DirectAsiaKey skills: Research planning, report writing, data analysis (quant and qual), client servicing, business development, training, project management

Singapore

GfK is a global market research firm from Germany. I took on the challenge to join a newly formed customised research team as a senior researcher. Wore many hats in my role including research planning and analysis, fieldwork coordination, research training, business development, project management, and client management.➢ Further honed my research skills by spearheading quantitative studies independently, from project execution to report & analysis➢ Developed soft skills in client management and project management➢ Contributed in winning new accounts by creating well-crafted proposals➢ Presented and delivered insights to senior executives➢ Conducted a PR research piece for PayPal to uncover key online shopping trends. Results were published on social media as an infographic as part of their content marketing strategyClients: PayPal, Transitions Optical, Canon, Toshiba, SamsungKey skills: Report writing, data analysis, project management, client management, infographic design, presentation delivery

Singapore

Ipsos is a global market research and consulting firm from France.I decided to further my interest in research after being fascinated by the investigative nature of the field. Received rigorous training in quantitative research techniques and analysis and was exposed to a wide variety of projects and clientele across various industries. This was a good training ground to get me up to speed in executing quality research and effectively managing multiple projects.➢ Picked up research skills through managing both customised and tracking research studies across various industries including tech, finance and FMCG➢ Account lead for conducting multivariate testing on campaigns, promotions and messaging to optimise marketing efforts for HP across 11 countriesClients: HP, OCBC, Visa, Aberdeen Asset Management, Starhub, Coke, ColgateKey skills: Questionnaire design, report writing, data analysis, statistical analysis (SPSS, PivotTables), project management, client management

Singapore

Adrenalin is a full-service event & creative agency in Singapore.This was my first design role! I joined this startup as a creative intern in 2009 & worked alongside the founders in a business incubator. Reprised my role part-time in 2010 to further my experience in design.➢ Designed print & digital artwork for events - think backdrop, poster & brochure designs➢ Developed a brand guide to support the company's rebranding strategy➢ Produced Photoshop video tutorials to help non-designers learn how to designKey skills: Print & digital graphic design, event managementKey tools: Photoshop, Illustrator, PowerPoint, Keynote

Education record

User Experience Design Immersive, User Experience

Bachelor Of Business Management, Marketing Major And Psychology Minor

Activities and Societies: Special Interest and Community Service Sodality (SICS) - President

Diploma In Marketing (With Merit)