Leading and managing overseas SCM projects:-Shanghai, China: Logistics center integration project (May 2023 - Dec 2023)-Brands: Gentle Monster, Tamburins, Nudake-Role: Led project with SCM Global Head, prepared SOP, RFQ, RFP, led UAT testing-Achievements: Reduced costs, improved logistics infrastructureTokyo, Japan: New logistics center project (Oct 2023 - ongoing)-Brands: Gentle Monster, Tamburins-Role: Communicated with global logistics partners and provided… Show more Leading and managing overseas SCM projects:-Shanghai, China: Logistics center integration project (May 2023 - Dec 2023)-Brands: Gentle Monster, Tamburins, Nudake-Role: Led project with SCM Global Head, prepared SOP, RFQ, RFP, led UAT testing-Achievements: Reduced costs, improved logistics infrastructureTokyo, Japan: New logistics center project (Oct 2023 - ongoing)-Brands: Gentle Monster, Tamburins-Role: Communicated with global logistics partners and provided project consultationDomestic operations for Tamburins brand logistics:-Improved Inbound, Outbound, Return processes-Enhanced SAP, OMS, WMS systems to increase efficiency and accuracy-Achievements: Increased process efficiency and reduced issue rates Show less

- Setting up License Warehouse operation process and WMS together with Customer IT Dept.- Coordinate critical system issues (WMS) with Customer IT Dept.- Adhere to relevant Standard Operating Procedures (SOP) and Work Instruction (WI).- Ensure customer’s order are processed in a timely and accurate manner.- Ensure reports are submitted on a timely to established customer’s schedules.- Investigate root-cause of operation incidents and service failures, make… Show more - Setting up License Warehouse operation process and WMS together with Customer IT Dept.- Coordinate critical system issues (WMS) with Customer IT Dept.- Adhere to relevant Standard Operating Procedures (SOP) and Work Instruction (WI).- Ensure customer’s order are processed in a timely and accurate manner.- Ensure reports are submitted on a timely to established customer’s schedules.- Investigate root-cause of operation incidents and service failures, make recommendationfor improvements.- Liaise and update customer closely to resolve customer orders or shipments related issues.- Achieve & maintain consistent KPI, make suggestion to improve when necessary. Show less

Managing E-Commerce DepartmentCustomer Service Part- Handled and solve claims and complaints from key account through analyzing and Investigation.- Worked closely with customers, business partners and internal operation to deliver total business solutions.- Maintained ongoing business relationship and provide technical support/troubleshooting services to customers.- Presented Monthly KPI review to customers and HQ.Operation Part- Manage the warehouse team… Show more Managing E-Commerce DepartmentCustomer Service Part- Handled and solve claims and complaints from key account through analyzing and Investigation.- Worked closely with customers, business partners and internal operation to deliver total business solutions.- Maintained ongoing business relationship and provide technical support/troubleshooting services to customers.- Presented Monthly KPI review to customers and HQ.Operation Part- Manage the warehouse team and oversee the day to day operations to support the rapid growth of warehouse management systems, production operation, goods receipt and shipment.- Improvement of work processes and set-up operation.- Show less

- Managed own warehouse and Third Party warehouse by ensuring importing and delivering activities run smoothly.- Managed entire warehouse department.- Setting up layout and ensure efficient space utilization.- Improved ERP system and logistics process.- Maintained logistics equipment and cold storage. - Planning of Annual Logistics Cost & Maximization of profit by Cost Reduction- Reduced disposal products by 90% compared to the previous year via improving logistics… Show more - Managed own warehouse and Third Party warehouse by ensuring importing and delivering activities run smoothly.- Managed entire warehouse department.- Setting up layout and ensure efficient space utilization.- Improved ERP system and logistics process.- Maintained logistics equipment and cold storage. - Planning of Annual Logistics Cost & Maximization of profit by Cost Reduction- Reduced disposal products by 90% compared to the previous year via improving logistics process and layout. Show less

- Processed shipment documentation – process Arrival Notice, BL & Packing list, arrange payment, transport and customs permit etc.- Co-ordinated SFA inspection and laboratory testing.- Vehicle insurance management.- Progressed improvement activity. - Maintained logistics equipment and cold storage. - Managed wholesale warehouse team and supervised daily operations.